Hocho-knife Reviews

Sakai Takayuki

Ordered a Sakai Takayuki Non-Stick Coating VG10 Hammered WA KUROKAGE Japanese Chef s Kengata-Gyuto Knife 190mm with Wenge Handle for my partner for Christmas and he absolutely loved it thank you so much for the excellent shipping quality and amazing knife Hocho

Horrible experience

Horrible experience they send the wrong knife and use their usury return policy to protect themself from liabilty Do not buy from them ever you will regret dealing with these crooks

Ripped off by Hocho

My 233 order was lost Fedex Confirmed they lost my order and advised I request a refund or exchange and use their email to evidence the loss I sent FedEX s email to Hocho and requested a refund I received a 60 partial refund from Hocho I emailed to confirm when I would receive the remaining refund I later received an email stating the refund I received is he maximum amount available as this as the standard insurance value for Fedex goods I was not made aware that the refund would be limited if I had known then clearly I would have requested the order to be replaced I m 173 out of pocket and Hocho won t answer my emails AVOID

Most unprofessional site refuse to get responsibility

Ordered a knife which cost 60 euros and paied to come with japan post after calculating my duties to Greece 30 euros They sent it with fedex even if I paied for japan post without letting me know or asking me first When the knife arrived fedex asked me 100 euros duties so I denied In so many emails they refuse its their mistake and when I asked about money back they said fedex got 60 euros for item back to japan so I will not get any money back Watch out before buying from them and consider all those reviews They are so unprofessional I dont want to say worse things Just watch out they dont care about customer and they dont have responsibilities at all I will move by law

Do not buy from this store

Do not buy from this store They sell defective knives I received a knife with a rust spot and ragged edges Due to their advertisement and 100 guarantee I sent them an email which they replied saying that the rust spot was due to the manufacturing process and that for the price I paid the quality may not be the best which it s not said anywhere This is FALSE ADVERTISEMENT Their solution was to give me 10 as store credit instead of resolving my problem Why would I want to buy another defective knife They should have a quality control department and better customer service because if they continue doing business like this they ll keep losing valued customers The customer should never be responsible for a defective product

Worst service and customer treatment I have ever seen

I have bought from there twice First time smooth albeit late Second time was an absolute disaster This site has the worst customer service I ve ever seen They only post good reviews and sieve the bad ones They will literally ignore you if you have something to say and it is infuriating If something goes wrong they have no intention of solving your issues They just want your money It is not worth the risk The owner hides their identity for this precise reason They scatter their business over multiple countries to make it difficult to report them DO NOT use hocho-knife

You pay good money even for non-perfect items

My order started immediately with problems related to one of the items not available I picked another one and proceeded Upon receiving the parcel 5 knives and set of grinding stones one of the knives Shigeki Tanaka Aogami No 2 Damascus EB Japanese Chef s Gyuto Knife 210mm with Ebony Handle had some clear and evident defective marks smudges I sent all the pictures that they required including entire packaging which I must admit was perfect and I was replied Scratches and dents from forging are not any subject of claim so please do not buy if you are concerned about them Because in order to enjoy the traditional techniques from ancient times the scratches and dents from forging are left as they are Enjoy the rustic wild traditional style as it is I could have proceeded with return but all the costs don t forget customs would have been at my charge and I could have faced their penalty terms which I suggest to read and understand well All I can say is that I was lucky that 4 out of 5 knives were perfect My review is simply to warn once again to read well their terms and go ahead only if you accept to pay in full even for items which are clearly not perfect

Send damage items refuse to refund or exchange

DO NOT BUY FROM THEM they sent damaged items and despite contacting them at the exact time of reception from DHL they did not want to exchange or provide a refund 1000 USD lost because they did not pack properly their offer 100 USD 10 do no trust this website