Importcds Reviews

The most horrible customer service

The most horrible customer service experience I ve ever dealt with Steer way clear of these crooks They will take your and will not return messages while you wait for an item that never shows up

SELLER IS FRAUDULENT

SELLER IS FRAUDULENT PLACED AN ORDER AFTER FINDING OUT THE SHIPPING IS 3 TIMES THE VALUE OF THE GOODS ATTEMPTED TO CANCEL BUT HE IGNORED ALL EMAILS AMAZON S AND MINE HE STILL SHIPPED AGAINST MY WILL AND I HAVE TO CALL MY BANK TO REPORT IT AS FRAUD

Demo of a customer NON RESPECT

I did order a Beatles CD Hey Jude for a reasonable price - about 16 that is about 19 from the site Rakuten Priceminister The item was sold by Importcds The day after without any explanation the sell was cancelled YOU BET they realize that other sellers were selling this CD from 74 to 231 So quick quick they took it off the market Who wants to bet that the cd will reappear in a few weeks or months on Importcds at a much higher price I m finally happy not to deal with hypocrites Fair play is a value even in trading

DO NOT BUY ANYTHING FROM THIS COMPANY

Shady company with shady practices i wish iihad read reviews before ordering FAKE TRACKING NUMBERS Stay with reputable businesses DON T TRUST THEM

Shady company with shady practices

So I decided to give these guys a chance Pre-ordered an item and no communication after 2 weeks of its release date I tried to contact them through their contact us page since they have no other means of contact and no reply I had to open a case with PayPal to get a refund and only then was their reply immediate Turns out my preorder was out of stock and they were never gonna tell me Don t buy from these guys There s a good chance you ll regret it

This company is one of the worse retail

This company is one of the worse retail businesses I ve ever run across I am the owner of two major radio stations Most material we get directly from the labels but having one station that features classic jazz occasionally we reach out and buy recordings from retailers to satisfy and meet our listeners expectations EVERY TIME I have purchased items from Import CD s there are issues First it just took forever and the cases were always cracked they just drop the CD in an envelope with NO PROTECTION WHATSOEVER now the items we purchase don t even show up There business ethics are so bad I paid our attorney to file a formal complaint with the Attorney General s office

Disingenuous Customer Service

I can t speak for buyers outside Australia but if you live here DO NOT BUY FROM THEM I had a parcel bought in August through ebay Parcel was lost by their courier RR Donnelley please check courier company s reviews for yourself They first blamed the courier I got in touch with the dodgy courier who was even more dismissive than them They claimed parcel was delivered but refused to provide proof They then offered a reshipment which I agreed to this is mid October almost 2 months after purchase Then they claimed items were sold out Then promised a refund Have not refunded and stopped replying to my messages I had to involve ebay and am still waiting for a resolution after almost 3 months Again there is a reason why they charge a couple dollars less NOT WORTH IT Moronic business practices what an embarrassment because of a few dollars way to go

Poor customer service

Poor customer service Did not honor 25 off coupon Received damaged item Did not respond to multiple email until I posted a case with PayPal Finally acknowleged me and sent return label Then never sent replacement until I escalated claim on PayPal

WARNING do not buy from these guys

Purchased an album from ImportCD via eBay several months back The wrong item arrived and when I wanted to return it they advise that they had no free returns set up with Australia I needed to pay for the return I provided them with a quote for return post and confirmed again that they would pay it To cut a long story short album returned which they refunded the cost of but after weeks of we will refund the postage cost I 3-5 days there response now is just refer to eBay Yes there prices are good there freight is sketchy at best but do not buy from these guys if you in Australia as they will not assist when they get it wrong