Isinwheel Reviews

Electric Scooters | Electric Bike Store | isinwheel

3.84
104 reviews
Great Rating
Based on 104 user experiences

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AI Review Summary Based on 104 reviews

Customers report very fast delivery and strong aftercare support. Product quality is frequently described as excellent and reliable. Customer service is highlighted as helpful, responsive, and professional. Some recurring issues with missing parts and faulty units are noted. Overall, the experience is positive with quick resolutions.

What customers love
  • Fast delivery
  • Great product quality
Common concerns
  • Expensive pricing
  • Missing parts
  • Faulty units
  • Poor packaging

Last updated 2 months ago

R

fast delivery great aftercare

The prompt delivery and aftercare from the isenwheel team they kept me updated and were very easy to reach
L

Delivery Sorted

Was getting a little worried when the order I had placed 5 days earlier still wasn t showing as dispatched Following an email live chat does not seem to be manned a very helpful person identified that there had been a communication issue with their warehouse and that the product was going to be sent that day Sure enough the electric scooter arrived the next day - perfect
H

T4 Zamelux Green

Hello This is the third time I have ordered from this company and for the third time I am very satisfied The products are particularly impressive in terms of price-performance and customer service We bought three e-scooters and tested them all Of course the scooters are not on the same level as VMax and other expensive top products but they are significantly cheaper For the way to work a quick shop or a trip are easily accessible I especially like the t4 zamelux green e No problem for heavy people thanks to the strong suspension and peak power of 1000 watts Customer service was available to me for almost 24 hours before the purchase during the purchase and afterwards and was courteous Thank you
T

I have ordered an s9 max scooter few

I have ordered an s9 max scooter few weeks ago arrived within 3 days When I first used I could only reach 25 kmh so I contacted customer service they got back to me quickly and explained how to unlock the speed limit So now when is fully charge I can reach 35kmh which is amazing for the price
N

This is my first esk8t The Iniswheel V10 is a game-changer for anyone seeking amazing performance at an unbeatable price point This off-road electric skateboard packs a punch with its 2x1500w motors delivering exceptional power and speed while maintaining a smooth ride The ambient lighting adds a nice touch making night rides not only fun but also safer The lights operate independently of the remote and are attached with very strong Velcro Them being integrated with the remote would be awesome but for the price it makes sense What really sets Iniswheel apart is their outstanding customer service From prompt responses to shipping updates the team ensures a seamless buying experience Any questions or concerns are handled with care and professionalism I had an issue after my second time riding I reached out and the immediately started trying to offer help to get me back up and riding safe The delivery time on replacement parts was faster than expected If you re looking for an amazing ride that balances quality performance and affordability the V10 is the perfect choice Highly recommended for intermediate riders and daily commuters
C

Great Product Great Customer Service

I recently purchased the CycRun 750W Moped Style Electric Bike from Isinwheel and I couldn t be happier with my experience The bike itself is a powerhouse offering smooth rides and impressive speed perfect for both commuting and leisure The design is sleek and modern making it a head-turner wherever I go What truly sets Isinwheel apart though is their outstanding customer support From answering my initial queries to providing post-purchase assistance their team was responsive knowledgeable and genuinely committed to ensuring my satisfaction I highly recommend the CycRun 750W and Isinwheel for anyone in the market for a reliable e-bike and exceptional service Five stars all the way
E

Quality skateboard

This is a quality skateboard It is well made and the tool provided allow you to adjust the board to your ride The customer service department is excellent I highly recommended this skateboard
S

Customer service is very helpful

22 november Update Annie from customer service has been very helpful to setup the price to 215 and sent me 2 complimentary locks and a scooter bag on top of the scooter I have not tried the scooter yet but everything seems alright for now Will update my review after checking the scooter itself 6 November i have been checking scooters for my commute and came across with isinwheel I have seen on their website S9Max for 214 99 and I was eligible for an additional 20 discount for running 5k in Strava I was happy to purchase the scooter and when I went to checkout it showed me the price as 329 I have contacted customer service and they were not helpful at all I will complain to Citizens Advice because this is against the consumer law to show one price and to charge a different price at checkout
P

Greatefull

Everithing is good greatefull
I

positive and excellent service

I can t fault isinwheel s customer service and after sale support I have owned an isinwheel GT2 off road e-scooter for over one year and had a slight problem I purchased a replacement throttle and cable which is a straight forward process as it s basically a plug and play set-up The replacement was sent with full postal service and tracking It s a great service as you can follow the entire process and journey of the order you place such an efficient system You can definitely feel confident when you purchase from isinwheel with excellent customer care and support I positively recommend 100

About Isinwheel

You can freely choose your favourite electric scooter or ebike from our online shop, and we offer a one-year warranty along with delivery within 1-3 days.

United States

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