Isinwheel Reviews

Zero double zero customer service After 2months and multiple calls they sent the wrong item and now no response I cannot ride my bike yet What

I purchased my GT2 e-scooter directly from the isinwheel co uk website Delivery was very fast and even arrived one day earlier than expected At first glance I had no issues Scooter was well packaged and super easy to set up But unfortunately it was faulty headlight unit does not work and tripped the scooters electronics once plugged in and turned on horn horn button is also faulty and did not work at all Power on off button is also faulty leaving me unable to turn the scooter off although it did work when turning on the scooter Scooter only turns off if charger is plugged in and charging Once charger is plugged out the scooter will automatically turn on by itself on full charge the scooter did not reach it s claimed top speed of 28mph It reached 15 5mph in rocket mode 9-10mph I m standard mode and 5-6mph in eco mode I contacted customer support via phone yesterday and the was no answer but they did call me back 4 minutes later They instructed me to take videos and pictures and email it to their contact support email which I did I have not received a response as of yet and I have tried calling multiple times again but this time there is no answer and they have not called back Overall I gave this a 2 because delivery was on time and faster than expected and because the scooter itself looks the exact same as advertised Feel free to contact me if you d like to see footage of the issues I faced

I had the scooter for 1 week and it s stopped working I want a refund but keep getting fobbed off terrible company

UPDATE - After 4 months and countless followups finally received the full refund - ----- -------------------------------------I purchased a scooter on Jan 30th and after using it for 10 mins it stopped working and not starting up since I have been trying to return the scooter as faulty but have had so many back and fourth emails asking for photos and videos over and over They have all the information needed and also sent the video but there is no action whatsoever Still after so many emails and calls calls NEVER gets answered or called back they have not sent out a returns label or agreeing the refund There phone number doesn t work and the emails I am getting in return seem automated rather than someone acknowledging and responding to it The policy does say 14 days no question return however their questions never stops and they do everything to not take back even a faulty product WORST AND PATHETIC company and customer service I have dealt with

Bought 2 e bikes Love the bikes but 1 has no power Really struggling to get this resolved We did a get a phone call from a real person h said they would look into it and repair or replace Not heard anything since and not answering emails or phone calls If not resolved soon will try Trading Standards I m really disappointed as I loved the bike

I can t say too much about scooter so far because I drove few times and it will be too fast to judge how works e-scooter but I was really disappointed when I bought e-scooter like a Christmas bundle with couple things for free extra but I won t received non of it Second issue is on the website is described like a 1000W motor and for me delivered 800W I can commit it is smaller because I feel it on incline road even I could compare with previous e-scooter with 500W and is little bit better so is 800W