Isinwheel Reviews

The bikes are great but customer service really needs some investing in difficult to get hold of anyone

Scooter arrived late extra items still missing 2 weeks later Countless voicemails go unanswered you cannot speak directly even during office hours Chat never responded to even during office hours Managed to get one email reply and two calls back apologising and offering to find out more information which never happens I will be contacting my credit card company soon to request a refund via chargeback Update 16 07 24 - an email response finally arrived along with my products I fed back to reiterate frustrations at the company not offering a live telephone service during their office hours you always have to leave a voicemail and cannot speak directly nobody ever answering web chat throughout weeks of trying in and out of office hours and email response being so poor Glad I got everything ordered eventually Update 25 07 24Received daily emails since posting this review offering a phone call to explain delays which happened a few days after the date arranged a 15 credit and free scooter bag if I change my rating The business owner asked for five stars as a mother of two and it being important to her The call centre is currently based in the Philippines which has been hit by three typhoons hence the apparent reason for no direct calls in the past month The chat still is not working and email delays unexplained Whilst it took me writing this review to get a response I have been broadly happy with the outcome and agreed an upgrade to three stars Scooter quality is superb

So disappointingly slow it s unreal could of got a scooter for a third of the price that does about the top speed of this seriously disappointed for the amount of money I spent Quality feels good and came promptly just disgustingly slow

Hi isinwheel customer service- I just recently reviewed the GT2 electric scooter but the review got deleted I certainly hope that s inadvertent and you re not hiding information from the public If it was intentional I would think best practice would be to reach out to the actual customer to see what it is that you could do to rectify the matter In any case here s my review again plus images I ll post it again on your website and anywhere else that will accept it Unbiased reviews are important when making a pretty significant purchase without the opportunity to actually test the product In the future I certainly hope you stand by your 2 year warranty REVIEW 3 stars originally 4 until my 1st review was deleted Buying and unpacking Shows that it come with 3 free gifts - a soft case lock 2 year warranty Only received the case The packing was terrible Both scooters were spilling out of their packages and very little security within The grip board paper was peeling up on both decks We ve already replaced those with paper grips that have much stronger adhesive Lastly one had paint dings and touch up paint applied Hmmm Not a great first impression Performance These are our first escooters but have experience with Limes so little to compare to Ride isn t as smooth as Lime but tires seem sturdier knobby tires Also jerk upon acceleration but settles into cruise mode Throttle is quite sensitive Turning could be smoother Also within 20 miles we have both experienced issues- error codes and lack of acceleration when appropriate They seem to have self-corrected with reboots Electrical stuff The instrument panel to power on and toggle modes should really be illuminated Still can t figure out what the M is for Not intuitive I will need to check out the owner s manual Time will tell if the electrical components hold up and if isinwheel provides customer service when issues arise Recommendation I know I aired the grievances but I would still recommend this scooter so far For the price of one top-of-the-line brand with similar features you get two isinwheel GT2 scooters I figure they re not going to last very long anyway and it s a decent entry make model Overall I am satisfied with our purchase so far

5 Nov 24 My U4 e-bike arrived today and I am really disappointed the disc brakes are not straight they were touching the brake pads but the worse part is that after charging the battery the bike won t power up the battery is faulty Very upsetting I will ask them to take it back 6 Nov 24I want to make a change to the initial review The battery wasn t faulty I just didn t know that you have to turn the key in the on position I give 3 stars because the bike came very well packed and protected and it seems sturdy the manual doesn t have a troubleshooting page the brake disks needed adjustment and wasn t that easy and the after sale service is bad I hope I won t need to call them again 8 Nov 24The bike is restricted to 15mph if you pedal super fast it will go faster 17-18mph but its exhausting Even to keep it to 15mph you need to pedal very fast The after sale service is nonexistent the bike is sturdy and well build but not very comfortable for long rides I suppose for the price is ok but I wouldn t recommend it because if you have any problems there is no one to help you With the restriction removed the bike goes 19mph