Isinwheel Reviews

Electric Scooters | Electric Bike Store | isinwheel

isinwheel.co.uk
3.84
104 reviews
Great Rating
Based on 104 user experiences

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Rated 3.84 out of 5 by 104 Happy Customers

57.7%
12.5%
4.8%
5.8%
19.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 104 reviews

Customers report very fast delivery and strong aftercare support. Product quality is frequently described as excellent and reliable. Customer service is highlighted as helpful, responsive, and professional. Some recurring issues with missing parts and faulty units are noted. Overall, the experience is positive with quick resolutions.

What customers love
  • Fast delivery
  • Great product quality
Common concerns
  • Expensive pricing
  • Missing parts
  • Faulty units
  • Poor packaging

Last updated 2 months ago

W

Company answered my email questions quickly efficiently

Company answered my email questions within 24 hours they are polite understanding cannot find anything negative to say about them Plus the scooter is sturdy as well as been compact enough to fit into my car boot
R

I had great support from the team at isenwheel

I had great support from the team to get my scooter to me In 3 days I am very happy with the service The accelerator was broken when I tried to tighten it but I have asked for another and expect to hear from them tomorrow
A

We recently purchased two e-bikes and

We recently purchased two e-bikes and are very pleased with them We were promised two bike locks as a bonus It took a couple of months to arrive from overseas Our patience was rewarded with two bike helmets Everything is top notch and well made The service we received was superb We have recommended Isinwheel to family and friends
S

Gt1 holiday package

Ordered a holiday package deal for GT1 which I love they forgot to send U lock as it was part of the package deal Contacted support and it was handled smooth and quick Much appreciated
R

Their support was on point

Their support was on point with the issues I had and accommodated accordingly The S10Max scooter is fantastic for city streets and hills are no problem Thank you for your help and a great scooter
T

Very well made e-bike

Very well made e-bike stable feels comfortable at max speed super responsive customer service to stay behind product Totally satisfied with bike and service I got anyone looking for solid folding e-bike this is it
Z

I really appreciate the customer

I really appreciate the customer support and quick response i must refer to buy scooters from Isinwheel will be your best decision Thank you Isinwheel Team
C

After searching for a trustworthy E-bike

After searching for a trustworthy E-bike we found Isinwheel the best buy with great reviews And after it was put together we were satisfied with a well made good looking bike Including a leather seat Also impressed with the front light and rear light with carrier The instruction booklet included everything point-point for ease of assembly The video was very helpful as well We would recommend this bike to others
J

Great Customer Service

I recently had an issue with my son s scooter when the brake handle broke I reached out to the company and they promptly mailed us a replacement without any questions asked The quick response and helpfulness were impressive My son is thrilled to have his scooter back in working order Highly satisfied with the service
M

TL DR - excellent all round

Website was easy to navigate and easy to use Item was delivered within the stated time frame Price was reasonable for what they paid after import duty shipping import costs UK VAT and a fair profit margin of roughly 10-15 Product looks and feels well put together Quality components used I needed assistance with the product and sent an angry email Responded well within the stated 24 hour response time and provided detailed and useful steps to resolve my problem despite my rude tone that was not cool of me - have since apologised and even their acknowledgement of my apology was far nicer than I deserved Excellent service Would recommend

About Isinwheel

You can freely choose your favourite electric scooter or ebike from our online shop, and we offer a one-year warranty along with delivery within 1-3 days.

United States

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