Isinwheel Reviews

Electric Scooters | Electric Bike Store | isinwheel

isinwheel.co.uk
3.84
104 reviews
Great Rating
Based on 104 user experiences

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Rated 3.84 out of 5 by 104 Happy Customers

57.7%
12.5%
4.8%
5.8%
19.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 104 reviews

Customers report very fast delivery and strong aftercare support. Product quality is frequently described as excellent and reliable. Customer service is highlighted as helpful, responsive, and professional. Some recurring issues with missing parts and faulty units are noted. Overall, the experience is positive with quick resolutions.

What customers love
  • Fast delivery
  • Great product quality
Common concerns
  • Expensive pricing
  • Missing parts
  • Faulty units
  • Poor packaging

Last updated 2 months ago

H

Incredible Customer Service

So I ordered an isinwheel S9 pro a few weeks ago and it worked perfectly good brakes good speed good torque However it had one outlying issue the battery was significantly underperforming I contact customer service and although it took a week I assume they get many emails to deal with I was swiftly helped by Annie over at the isinwheel customer service who was happy to help and replaced my battery and now my scooter is working very well Very good priced products with top notch quality and very helpful customer service Thanks to Annie I would strongly recommend isinwheel if your in the market for an e scooter
C

Impressive service and products

I have been really impressed with Isinwheel - their service has been amazing they response to emails very quickly and provide an efficient service My purchases have been very good and any issues with anything they are quick to help and replace items I would highly recommend them
R

Aftercare support

I brought 2 scooters for my daughters they are just what they we wanted I did damage a cable during installation and unfortunately one stopped working although I believe it was down to my own fault the team have been very supportive responsive on getting me what I need to get it working again Very good after support and customer care I m just happy I didn t order from anywhere else 2bh as I wouldn t of got the help I neededRichard
A

Wow

Wow ordered cargo eBike U7 2 days ago and already gotbit home Very fast shipping via Fedex and going to play lego today and run my nee boy tomorrow and new year Very satisfied with customer service Fast professional and reliable help with all question 5 star positive feedback for all greates isinwheel company Thanks for a great gifts for Christmass time Wow Helmet is great Reccomend for everyone
M

I love scooters

I love scooters They really are such a blast Iniswheel is such an amazing company When i was homeless and victimized Isinwheel understood they were very patient and helpful We worked together to come up with the best solution for everyone involved Thank you for being here for me It means a lot
A

GT2 Off Road Scooter experience

We ordered my son the GT2 off road scooter for Christmas and he has already gotten so much use out it We did order a holiday special that was supposed to include a bike lock scooter bag extra warranty we ordered the seat for the scooter We did not receive the seat or or the bike lock so I emailed customer service So far our experience has been excellent with them They were quick to respond provide an outline of how they plan to fix the problem and sent us a free cell phone holder for our troubles We have received the free item as well as the lock We were told the seat would take a bit longer as it was on back order but so far so good on following through with their promises I am hopeful in the future should something not work on the scooter that we are working with a company that provides solutions and quick responses
I

Absolutely love my e-bike

Amazing company with top quality customer service and super quick deliver recently purchased the U4 bike and couldn t be happier The motor is powerful yet smooth making hills and long rides effortless and the battery life is fantastic The design is sleek and comfortable with great features like pedal assist or going with just a click of a button and a clear LCD display It s an amazing deal - especially for the price - and has completely transformed my commutes and leisure rides Highly recommend
C

Great products at a great price

Great products bought 2 scooters for Christmas the kids loved them I emailed the company to let them know how good they are great communication and I hope they do well going into the future would highly recommend great value for money thanks from Paul Hankin
D

Great scooter from isinwheel

Great scooter from isinwheel Son managed to break the brake lever in first week but isinwheel have very kindly promised to send me a new one so great customer service Would buy this scooter again
J

Scooter error message

My son purchased a scooter from this company on the first day the scooter stopped working and gave an error message I emailed the company and they replied straight away with some tips on how to fix it It didn t work so they sent a replacement piece straight away and it worked Very kind and quick customer service

About Isinwheel

You can freely choose your favourite electric scooter or ebike from our online shop, and we offer a one-year warranty along with delivery within 1-3 days.

United States

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