Itabus Reviews

Bus departed earlier but didn t notified us

We booked an Itabus 3804 to go to the Parma from Napoli in 15th April 2024 Went to the bus station 30 minutes before the departure time as my ticket and we waited more than 1 30 hours for bus But actually bus was departed 1 hour earlier They didn t notified us via email or over the phone Even the Bus Tracking Refund and Date change options are doesn t work

This company has terrible service

This company has terrible service mind you they didn t even stop at the location they marked I went on their website to locate the bus it was a few meters away with a blown tire Long story short we go there the staff says that they can t let us and they won t wait for anyone even tho they didn t stop anywhere even leaving people behind and just like that once the tire was changed they drove away without letting us in and without a refund at all Avoid this company and buy a flixbus they cost more for a reason they won t leave you at 11pm in the middle of nowhere alone

DO NOT buy with Itabus

I am not the type of person to write reviews but DO NOT buy with Itabus They have a policy which I was previously unaware of saying We inform you that in accordance with the provisions of Regulation EU there is no compensation in the event of a delay in departure from the terminus of less than 120 minutes They purposefully come extremely late knowing that they wont refund you because of this policy I bought a bus ticket the bus came over a hour late and by that point I had already bought different transportation

On my last trip i almost died

On my last trip i almoast died from too little oxygen The buss was filled with people and the driver never turned on the fans over each seat The company can improve by turning on the fans and not suffocate the passengers I recommend taking the train instead

Terrible experience as first time

Terrible experience as first time travelling with Itabus From the Lecce to Rome Where and how to begin The lack of good manners from the drivers ti their excessive needles arrogant behaviour towards few customers were unacceptable and unbelievable I may understand if people are not able to speak English but change the tone of your voice because of that is just absurd I found the behaviour of one of the drivers very much so when talking to a gentleman from North Africa who was just asking what time we would be arriving in Rome Avoid this company

Absolutely terrible service avoid it

Bus was 45 minutes late then waited for another 35 minutes before setting off Bus tracking service did not work Bus was not the one advertised- we booked specific seats but the bus we went on was different No information available no explanation no effort to do better Itabus is to be avoided Do yourself a favour and take a train

Horrible

Horrible Don t book with this company

Cheap but at what cost

Let s say that the schedule is just a suggestion for itabus buses The bus is always ALWAYS late so never expect to arrive on your final destination on time And I m not talking about 20 or 30 minutes delays that are already unacceptable but delays of at least one hour that can go up to 1 40 If you track your bus on the app it will always be saying that it is earlier than it really is so yeah the app full on lies to you If you have to change bus or are taking the itabus to the airport I suggest taking a bus that would give you at least a 3 hour gap to make sure you have enough but I wouldn t be surprised if the bus was delayed even more On top of everything you can t incline your seat down for more comfort without receiving a complain from the person seating behind you even though there is enough space Always a mess when the bus arrives with customers skipping the line to check the tickets and drop the luggage I think the whole experience just brings out the worse in people idk Rude customers horrible service Left one star cause it s impossible to rate lower