


Based on authentic user experiences
joe king
6804 reviews
N/A
2 months ago
Bad experience
I was encouraged to use Karl Tatler for my sale as they were the master agent on the new build I was purchasing Initial marketing and number of viewings good They found a buyer who was presented as non dependent with funds in place 18k below asking price and I had already reduced by 20k however given his preferential position I accepted subject to a quick sale Long story short he wasn t qualified correctly he did indeed have a related sale and no deposit funds it took 5 months of me my solicitor desperately chasing and trying to get updates the sales progressor allocated to my case only worked 3 days and had no control at all was unable to get updates from the buyer or his solicitor and refused to answer my emails 93 sent 10 replies throughout process I ended up missing 2 completion dates due to an ever changing scenario with my buyer which constantly contradicted what I had been told and incurring an additional 6k of costs throughout the process leaving me and my family out of pocket and stressed not the service I had expected or worth the large commission I did raise a complaint and was told they have been overstretched however I am in the industry and the difference is we have gone above and beyond for our clients stayed late worked through lunches to ensure standards remained high The progression team are ineffective antiquated and unaccountable save yourself the misery of having to beg people to do their job sell on line Had it not been for my solicitor going above and beyond I have no doubt the sale would still be ongoing or would of collapsed
Lee Bailey
6804 reviews
N/A
2 months ago
Subtle Bullies
Initial meeting was okay - the woman was upbeat affable and viewing the house went well Everything thereafter was a battle a chase hard work unsatisfactory tiring and a bad experience In the 12 month rental my personal view is that Karl Tatler although they bleet about being award winners back in 2015 and 2016 they amount to little more than subtle bullies They have little wisdom as to value toward both landlord and tenant - they take on landlords landladies who have not been vetted properly They do not fully understand or abide by Letting Management Law I will not use them ever again My experience of renting a house through their agency was awful and they bullied me well they tried to Avoid these if you can They may look all polished and top drawer but there are holes
Scott Rees
6804 reviews
N/A
2 months ago
Would never use Karl Tatler to sell my house
Put my house up for sale with Karl Tatler as they were supposed to be the best agent to sell with Our personal experience was very poor customer service throughout a severe lack of feedback It was as though we were lucky to be with them not the other way around Constant phone calls from us trying to get updates Feedback from viewers was they had difficulty securing a viewing I would never use Karl Tatler again as I feel they are existing off their previous reputation We sold our house immediately after moving to another estate agent who gave a brilliant service
Ata
6804 reviews
N/A
2 months ago
Disgusting customer service
Disgusting customer service Run by a very small and pointlessly angry man I d recommend using literally any other estate agents
Darren Ley
6804 reviews
N/A
2 months ago
Avoid these if you have a property to
Avoid these if you have a property to rent the lady that deals with the lettings is basically a liar and will swear black is white even when the facts are presented We own a few buy to let properties and certainly wont be adding more with these guys Theres way better letting agents than these charlatans
andrew ryalls
6804 reviews
N/A
2 months ago
What a waste of time
I have recently tried to sell a proper with Karl Tatler Prenton And have years of experience selling my properties and never come across a company who live on there passed success as much as Karl Tatler They were the most expensive over 1k more than the nearest competitor I had seven viewing of which one was a no show however KT kept it on their figures as a viewing They attended two of the viewing and were late to both The EPC cert I believed was covered in the price however they informed me it was an extra charge and they had put an extra 40 on the price Please beware you can sort your own EPC cert On line for around 50 This is what I did The house took 9 months before falling through when asking them for updates or information we received little to none being told constantly there was just one more form for the buyer to sign I believe they have forgot who they work for Extremely disappointed and would put anyone I know off going through this experience
Jo and Tony
6804 reviews
N/A
2 months ago
If carlsberg did awful estate agents
We decided to sell our property with Karl Tatler Little Sutton in October this year initially they came out and provided a valuation etc which was all fine We decided to proceed and listed our property for sale with them this is when issues began to arise The initial listing was really poor with poor photos incorrect property information and spelling mistakes throughout the listing We asked to retake some internal photos which they did within 3 days during this appointment I pointed out listing errors which were corrected When asked to retake external photos they advised me they re too busy but would be in contact in the week when they can take them 10 days later I had to initiate contact and ask them again to come and retake the photos We received a request to view a couple of days later after getting the property ready to view no one turned up I contacted Karl Tatler to chase the viewer and it transpired they had booked the viewing on the wrong day this resulted in loss of interest and a potential sale with no explanation or apology offered and they dodged the question every time I asked for an explanation After consulting another estate agent I was advised this would have massively affected interest in the sale of the property because most interest is generated within the first 14 days and would need completely relisting This was mentioned to Karl Tatler who s solution was a premium right move listing which wouldn t make a difference to interest Communication has been poor throughout with contact only initiated when I have contact them We have now given them notice to remove the listing and my phone hasn t stopped ringing with calls from them since Incompetence is ripe avoid if you actually want to sell
John Rooney
6804 reviews
N/A
2 months ago
disappointing and unprofessional
Not recommended lack of customer service communication don t waste your time with them they wasted our 8 months Really disappointed and stressed
Darren Ley
6804 reviews
N/A
2 months ago
Feeling Ripped off
Karl Tatler begged me to let them sell my house and promised they would get me over 700k after a year of reductions we accepted a byer at 638k the couple pulled out Within 24hrs my ex wife was advised to reduce it 25k they then told my ex wife selling it for 615k was a good deal Feeling ripped off is an understatement stay clear they lie to get your business
John
6804 reviews
N/A
2 months ago
I m still waiting for my deposit on my
I m still waiting for my deposit on my house I handed the keys in on the 14th day of the month and on the 22 day of the month I phoned Beth Ellis and she was very unprofessional towards me I wouldn t recommend them as estate agents and property letting agents advertising rental property with pictures which were at least 10 years old planting shrubs in the front and back garden knowingly years down the line they will be too big for the garden asking landlords permission to cut large shrubs down or conifers and saying no even at least 5 were cut down previously finding small faults cooker cleaned 100