Kidsy Reviews

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kidsy.co
3.64
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.64 out of 5 by 139 Happy Customers

44.6%
15.1%
14.4%
11.5%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 147 reviews

Customers consistently praise Kidsy for offering genuine products at discounted prices, fast shipping, and good customer service. Many reviews highlight the value, transparency, and reliability of the platform, with numerous buyers expressing satisfaction and intent to repurchase. However, a significant number of negative reviews report receiving damaged, used, or incomplete items, along with poor return policies and difficult resolution processes. The mixed feedback often centers on product condition and shipping issues, while positive sentiment remains strong among buyers of new or discounted items.

What customers love
  • Great value
  • Fast shipping
  • Authentic products
  • Helpful service
  • Easy ordering
Common concerns
  • Damaged items
  • Used products
  • Missing parts
  • Poor returns
  • Defective goods

Last updated 2 months ago

D

Misleading title

The title said crib mattress not mini crib so I ordered it It was misleading and they wouldn t return it Very disappointed in this company I am having triplet grandchildren and would have purchased 3 of everything but now I will never order again
V

Terrible Service

My package box came all messed up and ripped up missing pertinent parts for the gates function and was told I could not be sent the hinge bolt that I needed to make it work because supposedly the box was in perfect condition when it was shipped and that it was the shipping company s fault the parts were missing I did pay extra for the insurance and return but when I tried to return it the return shipping was being taken out of my refund which was about 25 of what I paid Terrible service all around
D

Buyer beware

I purchased a high back booster children s safety seat from this retailer It was described as new overstock It arrived appearing in good condition Once I opened it the original box inside was completely smashed up So was the car seat It s completely unusable They knew they were sending out broken and especially unsafe equipment They then tried to hide behind saying it must have happened in transit Very dishonest company Customer service nonexistent
B

Warning do not order

Listed as NEW sent me an obviously used broken item Refused to allow me to return item suggested I contact the manufacturer for replacement I filed a dispute with my credit card company Stay away
L

The package arrived and the box was a

The package arrived and the box was a mess The bassinet was dirty and was not the color in the description It had been returned and was resold to me I had no idea this company resells I was totally embarrassed when my niece opened it I also paid extra for the return and was initially told I would not get my full refund I can t do business with a company like this The package is in route back so I will see how much of a refund I will receive Was disappointed I like to give the independent companies rather than big box However with this experience I m going back to the big box with no hassles
A

Scratched stained not as stated

The stroller I bought stated that the item was new but the box was damaged This was in no way true The item has stains the wheels have pocks in them from use the item has dust and the front of the foot board is completely scratched up as though it was dragged It didn t even come with instructions Either your standards for inspection and resale need to improve or I will not buy another item nor recommend this site to anyone again I am severely displeased I paid for the item to be returnable but at this point I give birth in two weeks so I m not sure what I am going to do
P

Very dissatisfied with my experience

I never received the first issue The cost of shipping was equal to the cost of the magazine I will be requesting a refund
L

Do not buy gifts here Returns are impossible

This is a terrible place to buy a gift for a baby shower I purchased the ability to make a return It was not made clear that return claim was to be made in 14 days I am not going to unbox a swing before I give it as a gift Further more the details said nothing was functionally wrong with the product That was not true Now my friends don t have a swing for their second twin If I had to do this all over again I would just pay the extra money to buy the gift from amazon from their registry All the big retailers will do returns up to a year as long as it s on a registry Now I need to pay another 120 out of pocket to replace the swing Customer service has been so rude and not accommodating For baby showers I say THIS IS FOR SURE A NO GO
L

Fraudulent company

Buyers beware They scammed me then blocked my number and all my social media VERY nasty people when I did talk to them before I got blocked Save yourself a giant headache and order from somewhere else These people are thieves
N

RETURN POLICY IS TERRIBLE NO RETURNS

Bought a shoulder carrier for my baby Tried to return it as it is PAINFUL to wesr and i had it on for 1 minute in my living room with my 8month old in it Tried to return it and they say cant return a used item i said it wasnt used i had it oj for 1 min and the tags are on and never left the house with it They said their return guidelines are very clear they are THEY DONT TAKE RETURNS PERIOD if you read the policy thats basically what theyre saying She went on to tell le to save families money they have to have these return policies so saves some peopleMoney but also just wastes other peoples money Unreal Will never buy from here again what a scam

About Kidsy

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