Leedsbuildingsociety Reviews

Possibly the most poorly designed user Interface of any bank I have come across Website seriously needs updating and a complete redesign The don t have an App this would have been acceptable 5 years ago but its 2023 come on LBS Had some issues logging in last night and had to wait until the call centres were open in the morning 24 7 support would be nice but not expected with all banks building societies In fairness customer support over the phone was friendly

I have a savings account and only deal with Leeds BS online or by phone Their online account access and functionality is a little clunky and laborious but still satisfactory Sadly my experience of speaking to staff members on the phone is less than satisfactory The male staff members in particular who all seem to be from the North East have a real attitude problem I don t know why and have concluded that maybe it s because I have a southern accent although born in Yorkshire or perhaps they resent that I have savings Either way it s unwelcome I d like to move accounts for the above reason alone but their rate is competitive so I m stuck unless I m prepared to take a hit I ll keep a look out for a viable alternative provider

My wife and I have separate Online access ISA s Leeds does NOT advise us when interest rates rise This is left to us visiting Leeds BS website or The Times money section to keep our accounts earning best interest When we request Leeds on-line to change interest rate on our accounts in line with current interest rates this usually occurs within a week HOWEVER on this last occassion my wifes account has still not been updated after 14 days Admittedly change of interest rate is backdated to date of request I guess more INFORMATION to clients on-line would be very helpful Peter Broster

Savings interest rates competitive and never had any issues in Leeds branch which has been very quiet when i ve visited My big problem has been getting through on the phone which is very very difficult frustratingly so and customer service nearly as bad call back is also very poor I live about 40 miles away so can t just pop in Branch is very quiet with numerous staff why can t they pick up the phone it s very disappointing

I went into your Southampton store intending to close ny account but without any hard pressure sales talk on the part of Kam your representative I left with a 2-year ISA and am more than happy with the decision Thank you very much

I recently joined Leeds building society as I try to only use mutuals for my savings I m sure we will get on well My only reason for giving a low star rating is that they do not have a banking app yet I have a dedicated older phone that stays at home that I use like a tablet and only use for banking apps so I m able to use biometrics to access all my accounts using apps This is 10 times faster than having to type in pin numbers or work out random letters from passwords etc I try not to use institutions who don t have banking apps for my own convenience As a mutual I ll put up with the inconvenience of no app for a while but please launch your app soon to join the 21 century I fully appreciate that Leeds is a smaller institution and will take longer to get around to this because app security is of paramount importance and financial institutions need to get it absolutely right so delays are fair enough Try to work on this please Leeds I ll obviously upgrade this review when appropriate

I recently closed an Easy Access Account and cannot believe that they send out my monies by cheque Normally this would be paid back to a nominated account I wonder if I was opening an account in this day and age if they would accept a cheque for the deposits

Thought I would review to warn people Opened a savings account as reate was reasonable Wasn t keen on web site as it s a bit awkward to navigate Biggest gripe is how long it takes yo withdraw money They hang on to it as long as possible compared to other companies

Changing my existing mortgage Not a good experience No continuity in my processInternallySent forms to wrong department and lost than asked me for everything again including all bank statements and other unnecessary items This happened over nearly 3 months Eventually I had a call to a perfect angel Kayleigh Morton Who actually cares about her customers and company s good name Not just a job to this lady Thank you She listened to my complaint and within a very short while professionally sorted my mortgage She then rang my back in the afternoon confirming all she had sorted And also followed up with a courtesy call the day after What a star employee hope you realise this valuable asset you have Thanks again Kayleigh Morton

OK so lets start by saying that I have no issue with branch staff performance who are always knowledgeable helpful and polite Very welcome in a world full of the computer says no style customer service My issue with LBS is the switch to once a month half day opening on a Saturday For those of us who have full time jobs and caring duties for elderly relatives we are slowly being disenfranchised by banks on the high street who s motto is increasingly becoming when can t you come and retail staff are not necessary Due to your opening times and the complexity of dealing with my father s financial affairs through lasting power of attorney online was not an option I therefore had to wait nearly three months to get an opening to see someone in person Whilst I like your bank in general on this issue i have to say not good enough If this make a difference then thank you in advance