Leedsbuildingsociety Reviews

Mortgages, Savings, Insurance & More | Leeds Building Society

leedsbuildingsociety.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Across 100 reviews, customers consistently rate Leeds Building Society 5 stars for staff helpfulness, friendliness, and efficiency, with many praising specific branches and advisors. Conversely, 1-star reviews repeatedly cite poor online and mobile banking systems, including difficult navigation, slow processes, lack of app, and technical issues. Some 1-star reviews also mention problems with account opening, slow transfers, communication, and website functionality.

What customers love
  • Helpful staff
  • Friendly staff
  • Efficient service
  • Personal service
  • Knowledgeable advisors
Common concerns
  • Poor website
  • Slow transfers
  • No mobile app
  • Archaic system
  • Communication issues

Last updated 20 hours ago

R

On-line banking

The On-line banking works ok for me now I ve negotiated it It is harder on a Iphone partly because of the small screen rather than a computer but I m able to manage thanks
S

Visited the new Gloucester branch today

Visited the new Gloucester branch today to sort out my on line banking Rachel Vella customer assistant was tentative and very helpful guiding me through the clunky process but on a down side the new branch lacked access to Wi-Fi which meant I had to conduct my transactions in the shop window to gain Wi-Fi access with no privacy Overall nice looking branch poor Wi-Fi gif customers like the previous branch and in this day and safe of business short sighted
S

Hi I recently had an appointment with

Hi I recently had an appointment with the Leeds BS regarding my re-mortgage The operator was a lady called Sheena Smith who was very professional and gave out clear instructions and explained everything to me I can really recommend this lady for all your mortgage needs
C

Sale branch of Leeds BS

We went to the Sale branch of Leeds Building Society because we had been experiencing difficulties in setting up our on line account Stephanie could not have been more helpful and despite all the issues we had experienced and nearly giving up on investing with Leeds she managed to sort out what was needed to continue with our investment Thank you Stephanie
K

Advice about our mortgage

Advice about our mortgage I had an appointment with John Mortgage Advisor on Wednesday 30th October to discuss our fixed rate mortgage which ends soon John was polite and professional He was clear in his explaining of our options and he asked lots of questions about our circumstances to make sure that he was able to offer a product to suit us John was very interested and sympathetic to our circumstances He also offered advice about support services that we could contact of the necessity arise I was very pleased with the service I received from John on behalf of the Leeds BS
L

GOOD costumer Service team

Their customer service team was really good I had to call them twice as their online tool to move founds between accounts and secure messages tool didn t work but the issue was solved calling their CS Team They answer promptly are based in the UK and they also backtracked my interest from when I originky tried to make the switch online Def there is room for improvement related to their online website tool but was happy with my experience with the CS team
M

Daniel

Daniel gave me a full breakdown of options pertaining to renewing my mortgage Clear concise no jargons information and helped me find the best type of mortgage for me Great personality helpful and just lovely to work with Thank you Daniel
D

Very helpful and friendly staff

Very helpful and friendly staff Good competitive accounts The only thing I find odd is when you make a withdrawal why do they want to know why you are making a withdrawal and what you are going to do with the money It feels a bit intrusive
S

Opened an online ISA savings account

Opened an online ISA savings account and transferred an ISA that was ending into it At the time of opening the interest rate was 4 75 however since August 24 it has dropped to 4 4 so although a fair rate just a bit disappointed I have found the website difficult to cope with I think the security is over sensitive hence four stars
C

Excllent Service from the Leeds Cheltenham

I find the Leeds the easiest building society to deal with No unnecessary faff They quickly grasp what I m trying to do and have knowledgeable staff who help guide me through and quickly and efficiently get things done This specifically relates to the Cheltenham branch staff My only slight criticism is the opening hours but brilliant to have a relatively local branch still

About Leedsbuildingsociety

Discover our range of savings, mortgage, ISA and insurance products. Over 140 years of experience in the industry with Leeds Building Society.

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