Leedsbuildingsociety Reviews

Mortgages, Savings, Insurance & More | Leeds Building Society

leedsbuildingsociety.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Across 100 reviews, customers consistently rate Leeds Building Society 5 stars for staff helpfulness, friendliness, and efficiency, with many praising specific branches and advisors. Conversely, 1-star reviews repeatedly cite poor online and mobile banking systems, including difficult navigation, slow processes, lack of app, and technical issues. Some 1-star reviews also mention problems with account opening, slow transfers, communication, and website functionality.

What customers love
  • Helpful staff
  • Friendly staff
  • Efficient service
  • Personal service
  • Knowledgeable advisors
Common concerns
  • Poor website
  • Slow transfers
  • No mobile app
  • Archaic system
  • Communication issues

Last updated 19 hours ago

M

Epsom branch

Epsom branch - Johnny and Richard very helpful Only went in to get my pass book updated but on their recommendation transferred to another product with a higher interest rate
A

Each and every one of the staff are so

Each and every one of the staff are so friendly and helpful and are a great asset to the building society From a long time customer 10 10
S

Straightforward concise and easy to understand

Leeds Building Society has once again made the process of choosing a mortgage product straightforward easy to understand and with the optimum amount of detail required to make a considered choice I m delighted with my new mortgage product thank you
S

A Great Experience

As an existing member I attended at the Manchester branch to transfer a cash ISA from another provider to the Leeds My appointment was with Tracey who welcomed me warmly and took me through the whole process carefully I cannot praise her enough Also the follow up text and email confirmation of completed transfer of funds was much appreciated A lovely branch with a truly personal touch
R

Mortgage Review

Very professional friendly service from my advisor JB-B Took time to discuss the options and ensured I had a clear understanding of the products next steps Very pleasant easy to talk to person Highly Recommended
C

I phoned the main contact number to

I phoned the main contact number to discuss opening an ISA The lady I spoke to Gillian was extremely friendly and helpful She was really patient and understanding Because of my experience with Gillian I definitely felt I had made the right decision choosing Leeds Building Society Thanks so much for your help
M

I was in contact with the Mortgage Advisor

I was in contact with the Mortgage Advisor who was totally professional and couldn t have made my re-mortgaging of a buy to let flat easier The whole process from start to finish took less than an hour and was extremely straight forward I would highly recommend your company RegardsKirsteen
C

Visited the Sheffield Pinstone Street Branch -

Visited the Sheffield Pinstone Street Branch for the first time on 16 January 2025 to effect the transfer of 2 ISAs and open 2 new ISA accounts with LBS All the staff were very friendly polite and helpful and we were dealt with by Keira who took us painlessly and patiently through the whole process A very efficient and knowledgeable young woman who really made us feel we had selected the right institution for our new ISAs A big thank you to all Trevor Sue Hoyland
M

Isa account

I called into the Solihull branch regarding the issue I had with the account balance on line ISA Spoke to the branch manager Jo who provided excellent customer service and made me feel really positive about the issue Thank you very much Leeds building society Solihull branch
B

I was in contact with Janette Hall

I was in contact with Janette Hall Mortgage Advisor regarding re-mortgaging of a buy to let The whole process from start to finish took less than an hour and was extremely straight forward I would highly recommend your company RegardsBrian Roper

About Leedsbuildingsociety

Discover our range of savings, mortgage, ISA and insurance products. Over 140 years of experience in the industry with Leeds Building Society.

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