Lieferando Reviews

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lieferando.de
3.53
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.53 out of 5 by 135 Happy Customers

41.5%
14.1%
14.8%
14.8%
14.8%
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A

This app has a bad service and the

This app has a bad service and the restaurant as well We were in Hamburg with my boyfriend We ordered food from Asian Hub It was about 8pm the app said it would arrive in an hour it was 10 30pm and we received nothing the app said it was on its way The next day we saw the food at the front desk without the order ticket and name We went to the restaurant and they said it was not their problem Our order was for 41 70 euros We did not receive our refund neither by the restaurant nor by the app
E

Worst experience ever

Worst experience ever Ordered food got the message and waited for 1 hour Nothing happened number to call invalid - no one to reach - next time I try different ordering system If you guys give a damn about customers experience
B

Last time using this service

Last time using this service I usually book well in advance Place order 2 - 3 hours in advance for a set time but it NEVER turns up Waiting like an idiot for hours after specified time It s like Russian roulette Status always shows it s being delivered but this is not true Never again
Y

Another food delivery company that

Another food delivery company that never answer customer requests The order was wrong and they don t have a chat or hotline just an email in the past they had a chat and things were smooth whenever any order was wrong Now it s been a week no reply at all
M

Terrible customer service

I used this app many and many times and until I had a problem it was ok The last time I ordered I was in the street waiting for the delivery for more than 1 hour longer as the expected delivery time Then 1h10 minutes later of waiting I get the message your order has been delivered The deliverer did not contact me he WAS NOT at the delivery address and just fake delivered it I asked for a full refund and its almost 2 weeks now that I got no further contact on my request As someone who ordered from lieferando almost every week its sad to see that they dont really care about their customers to solve problems and maintain them interested into using the service and profiting from them If in a week from now this problem is not solved I will never use this service again Be aware
A

Worst delivery service since the

Worst delivery service since the invention of food The food always arrives about an hour late Often items are missing If they treat their customers so badly I can only wonder how bad they treat their workers May they go bankrupt soon
A

Dear all

Dear all Never order by Lieferando anymore I ordered many times and the driver can t never find my address Very easy to find my address Never calling before if the can t find the address Worse service ever I stop ordering after many orders with Lieferando I am done with them
P

Absolutely unreliable

Absolutely unreliable I wait 90 minutes and then when everything else is closed in the evening they cancel the order They have absolutely no problem charging my card upfront
A

Worst app for food delivery

Worst app for food delivery Their customer support is worst than ever i felt in anywhere Noone knows anything Best service they are providing to call restaurant dor order follow up or anything What lieferando is doing just taking money from your wallet Try to call lieferando for any thing they do not know anything and they just disconnect call USE AT YOUR OWN RISK
G

Didn t receive anything

I ordered some food yesterday but never received anything All though i tried to contact the Store no one answered Lieferando wasn t helpful either they had no support to contact and told me to just wait

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