Lights2u Reviews

Lights 2 U - an online lighting retailer established since 2012

lights2u.co.uk
4.22
77 reviews
Great Rating
Based on 77 user experiences

RatingFacts is an independent review platform and is not affiliated with Lights2u (lights2u.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Discover more

Internet & Software Computers & Phones Audio & Visual Repair & Services Appliances & Electronics

Rated 4.22 out of 5 by 77 Happy Customers

70.1%
10.4%
3.9%
2.6%
13%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 77 reviews

Overall customer experience for Lights2u is predominantly positive, with many reviews praising excellent service quality and communication. Delivery is frequently described as quick, well-packaged, and reliable, with many items arriving promptly and in perfect condition. The returns policy, however, is a significant point of criticism, with customers reporting difficulties, ignored emails, and having to pay for returns themselves. Product quality is generally highly rated, with customers finding items beautiful, sturdy, and exceeding expectations. There are notable complaints about stock availability and communication failures when items are delayed or out of stock. Some customers experienced long waits without updates, leading to frustration. Installation can sometimes be awkward, as noted by electricians. Despite these issues, overall satisfaction is high among successful orders, with many customers recommending the company and intending to purchase again.

What customers love
  • High-quality, well-packaged products
  • Competitive pricing and good value
  • Easy-to-use website and ordering process
Common concerns
  • Poor returns policy and process
  • Issues with stock availability and unfulfilled
  • Some products reported as difficult to

Last updated 4 months ago

D

No order arrived ignored emails

Bought 2 lamps - on the same day they were delivered left a voicemail and sent an email to say I would like to return them After several more attempts at getting a response was finally told to return them to their supplier elstead - which I did at a cost to me of 12 chased again and again and again no response so had to open a case with PayPal to get my money back Keeping customers is obviously not a priority -huge waste of my time but thankfully got my refund from PayPal so 12 out of pocket instead of 160
A

Was quick to ask us if we wanted our

Placed an order which was not despatched within the promised timescale Contacted Lights2u after there was no update from them Promised to ring back with an update but did not do this When I rang back again they were unable to give me any details at all about my order leaving me with no idea as to if and when it would be sent I have cancelled my order and placed it with someone else Lights2u may be very competitive on price but very disappointing service Would not use again
J

They haven t arrived

I also placed an order for c 350 which was not despatched within the claimed timescale No update from Lights2U They replied to one chasing email with a new delivery time which they failed to achieve No update from them Ignored 2 further emails To add insult to injury on Dec 22nd they replied on Trustpilot claiming that because I did not leave an order number I must be a fake reviewer No Mine is a genuine and factual review from a real dissatisfied customer The reason I did not give transaction details is that I wanted nothing more to do with them I no longer want their help It s a weak and incompetent company that fails its customers then accuses them of faking - a lesson they must have learned from the Donald Trump book of misinformation
U

Avoid Avoid Avoid

Was quick to ask us if we wanted our money back after accepting the order and payment made Maybe should not take payment first if stock is not there Re your response No need to be so defensive I thought this was a site where we were allowed to provide our reviews and transparency of your service You took my payment details so maybe you should have a system where you check stock first before you collect sensitive data Hopefully you will be a little bit less defensive and take this as feedback Just wow is all I can say
B

Yet to receive order

This company is Using fake reviews Don t answer emails or the phone Item still not shipped Raising dispute with card company Scammers Avoid Avoid Avoid
C

Our lights arrived a different

Yet to receive order Assume bad courier service to be the problem APC
J

The lights were cancelled as delivery ceiling lights

Our lights arrived a different colour shade to what was shown on the website No help was given for the return I had to pay for the return which got damaged and I have consequently lost my money Check returns policy Not many couriers will handle the large chandelier parcels and it s very pricey
D

No Goods received

The lights were cancelled as delivery would be weeks with an un shaw delivery date due to bad batch
R

Order no 7474 has been delayed because

It took 5 days to dispatch the lights then the order hasn t arrived after a week sinceDispatch Update- it was dispatched a few days after the BH with no details or the courier used I ve had no updates of the investigation into the missing items
M

I still haven t received my lights

Order no 7474 has been delayed because of supply issues However this wasn t made clear before I ordered On 6th April received an email to say it was dispatched for delivery but no other notification as of today the 10th and we have still not received the order Very frustrating experience

About Lights2u

Lights 2 U stock a wide range of brands from leading manufactures such as Dar Astro Elstead Franklite Diyas Mantra and many more We stock a wide range of contemporary to traditional indoor and outdoors fittings

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Levelise
3.57 (140) · levelise.com
2
Qettle
3.57 (140) · qettle.com
3
Camerajungle
3.56 (139) · camerajungle.co.uk
4
Wefibre
3.56 (139) · wefibre.com
5
Smartteck
3.56 (139) · smartteck.co.uk
6
Fiercepc
3.56 (139) · fiercepc.co.uk
7
Any-lamp
3.60 (138) · any-lamp.ie
8
Tvaerialcompany
3.58 (138) · tvaerialcompany.co.uk
 View all 20 alternatives
Looking for Lights2u alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives