Overall customer experience for Lights2u is predominantly positive, with many reviews praising excellent service quality and communication. Delivery is frequently described as quick, well-packaged, and reliable, with many items arriving promptly and in perfect condition. The returns policy, however, is a significant point of criticism, with customers reporting difficulties, ignored emails, and having to pay for returns themselves. Product quality is generally highly rated, with customers finding items beautiful, sturdy, and exceeding expectations. There are notable complaints about stock availability and communication failures when items are delayed or out of stock. Some customers experienced long waits without updates, leading to frustration. Installation can sometimes be awkward, as noted by electricians. Despite these issues, overall satisfaction is high among successful orders, with many customers recommending the company and intending to purchase again.
What customers love
- High-quality, well-packaged products
- Competitive pricing and good value
- Easy-to-use website and ordering process
Common concerns
- Poor returns policy and process
- Issues with stock availability and unfulfilled
- Some products reported as difficult to
Last updated 4 months ago
