P
Peter Kaveney
Good service good price
Great service Quick delivery
RatingFacts is an independent review platform and is not affiliated with Lights2u (lights2u.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse
AI Review Summary
Based on 77 reviews
Overall customer experience for Lights2u is predominantly positive, with many reviews praising excellent service quality and communication. Delivery is frequently described as quick, well-packaged, and reliable, with many items arriving promptly and in perfect condition. The returns policy, however, is a significant point of criticism, with customers reporting difficulties, ignored emails, and having to pay for returns themselves. Product quality is generally highly rated, with customers finding items beautiful, sturdy, and exceeding expectations. There are notable complaints about stock availability and communication failures when items are delayed or out of stock. Some customers experienced long waits without updates, leading to frustration. Installation can sometimes be awkward, as noted by electricians. Despite these issues, overall satisfaction is high among successful orders, with many customers recommending the company and intending to purchase again.
What customers love
- High-quality, well-packaged products
- Competitive pricing and good value
- Easy-to-use website and ordering process
Common concerns
- Poor returns policy and process
- Issues with stock availability and unfulfilled
- Some products reported as difficult to
Last updated 4 months ago
J
Jean Roy
Nice products
I ordered 2 large table lamps They arrived quickly and are fabulous The photos on line do not do them justice They are absolutely beautiful
M
Mr Robert Fish
Great communication and terrific
The price was excellent and the service good I received the lamps around 2-3 weeks after placing the online order as the lampshades were out of stock at the time of the order I was offered alternatives but I preferred to wait
H
Heather Jones
Excellent
Nice products Although some problems happened to the delivery company Lights2U provided quick response and solved it shortly
S
Stephanie Boddington
Great service
Great communication and terrific service
M
Mr Tawn
A Great Experience
Excellent cost service and delivery double boxed and packaged to ensure glass lighting was not damaged in transit
M
Mrs Jennifer Green
Just what we wanted
Great service prompt service and lights are exactly as we wanted
V
Varsha
Very good price and great service
A great company Ordered lights - we were immediately informed the lights were out of stock but would be delivered ASAP A couple of days later they were delivered by an overnight courier Everything was well packaged and in perfect order Thank you
S
Steve Thomas
All received promptly and in good
Came the following day Well packaged good service Just what we wanted
T
Tony Peiris
Aaaa
Very good price and great service Not next day delivery but an acceptable timeframe Lights came very well packaged
Looking for Lights2u alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives