Lilyandbean Reviews

Lily & Bean - Personalised Bags, Hats and Accessories

3.84
99 reviews
Great Rating
Based on 99 user experiences
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J

I had a great experience with Lily

I had a great experience with Lily Bean I ordered a bag for an upcoming trip I didn t realize the shipping time to the US and asked customer service if there was any chance to get my bag on time The girls were so kind and I had my beautiful bag within 3 weeks I am so grateful for wonderful service and consideration
M

Hello I am writing this review because

Hello I am writing this review because I have had the best experience with Lily and Bean I reached out to them because my purse handles were falling apart but they responded very quickly less than 24 hours and offered me a replacement This is the best customer service I have encountered I will definitely purchase from them in the future and recommend them
T

I cannot say enough about the service

I cannot say enough about the service of Jenna Katie although my order was delayed unfortunately didn t arrive in time for my partners birthday they kept me informed every step of the way went out of their way to give me updates they were always friendly apologetic informative 5 star service thank you ladies the best customer service I can remember from any company Also included an extra gift for my partner which was extremely thoughtful Cannot thank you so much for the awesome service
M

Refreshing Customer Service Experience

The team at Lily and Bean is truly amazing I placed an order and shortly after realized I needed my bag sooner than the expected delivery date The staff responded very quickly to my message and got my bag to me remarkably fast My bag is so stunning and I can t wait to wear it on my vacation in Punta Cana in a couple weeks I look forward to ordering again in the future
A

Best customer service

I have placed the below order on May 21st - The delivery time frame indicated is 6 weeks I have made this purchase for our upcoming Holidays in Skiathos from June 26th up until July 7th I have reached out to the customer service team and ask if I could get it sooner than 6 weeks and prior to departure date - I have received a positive response Jenna only a few hours later confirming that they will be sending to their painter straight away so I could receive it early Brilliant and best customer service Thank you so much Jenna and Lily Bean Can t wait to see the bag real life Anthony
K

Outstanding customer service

Outstanding customer service Spoke with Katie about an issue I had She was so quick to help resolve my issue and was such a pleasure to deal with Was sent a replacement bag and received it in 3 days
M

Top quality Top services

Simply Amazing Was supposed to get the order within 6 weeks but ended up receiving it in a week Thanks to Katie who responded to every email request and message and who helped by making it an amazing experience dealing with Lily and Bean Great customer services Top quality items and top quality services Thank you
R

Excellent customer service

Excellent customer service I placed an order and needed my bags sooner than expected Katie was an awesome help in getting my bags to me before my trip I can t thank the team enough The bags are better than I expected as well Such nice quality and so personal with your custom touch
K

I have previously received a canvass

I have previously received a canvass tote for a present and use it to carry my laptop but also as a carry on for flying I wanted to buy two for separate friends birthdays but had left it very late so contacted on Instagram and they were super lovely advised on quickest stock availability and assured me would do their best to get them to me ASAP I received within a week and they love them They are beautifully produced high quality and arrive in gorgeous dust bags so feel special Thank you
K

Great customer service

Received a personalized carry on as a gift and after only a few uses it was coming apart at the seams I reached out to customer service with pics and Lexie was amazing at tracking down the original purchase and just offered to send me a new bag Such great customer service and was beyond my expectations Thank you

About Lilyandbean

Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.

United States

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Frequently Asked Questions

Lilyandbean is a carefully curated online boutique operating at lilyandbean.co.uk. It specialises in offering unique gifts, stylish home accessories, and charming children's products. The focus is on providing thoughtfully selected items that combine quality, design, and personality, moving beyond mass-produced goods to offer pieces with character and story.

Lilyandbean's product range is thoughtfully curated across several categories. This includes a diverse array of homewares such as decorative accents, kitchenware, and textiles. There is a significant focus on gifts suitable for occasions like birthdays, weddings, and new babies. The boutique also features a dedicated children's section offering toys, nursery decor, and keepsakes. The selection often emphasises timeless aesthetics, natural materials, and brands with an artisanal or independent quality.

Lilyandbean primarily caters to individuals seeking special, personal gifts and those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. The audience includes customers looking for meaningful presents and unique home accessories who appreciate a curated selection.

The brand ethos of Lilyandbean is rooted in a passion for discovering and sharing well-made, beautiful objects. It positions itself not just as a retailer, but as a trusted curator. This is reflected in detailed product descriptions that convey an item's unique appeal and the story behind its maker, all presented in a friendly and helpful tone.

The Lilyandbean website offers a straightforward and visually pleasing shopping experience. It features a clean layout with high-quality imagery that highlights product craftsmanship. The site is organised intuitively for browsing by category or occasion, and includes detailed product pages, clear pricing, and a secure checkout process to ensure a smooth customer journey.

About Lilyandbean

Lilyandbean: A Boutique Destination for Thoughtful Gifts and Homewares

Lilyandbean.co.uk is a carefully curated online boutique that specialises in unique gifts, stylish home accessories, and charming children's products. The website presents itself as a go-to destination for shoppers seeking items that combine quality, design, and a touch of personality, moving beyond mass-produced goods to offer pieces with character and story.

Product Range and Curation

The core of Lilyandbean's offering is a thoughtfully selected collection that spans several appealing categories. Visitors will find a diverse array of homewares, including decorative accents, kitchenware, and textiles designed to add warmth and style to any living space. The gift section is a significant focus, featuring items suitable for various occasions such as birthdays, weddings, new babies, and simple gestures of appreciation. A dedicated children's section offers toys, nursery decor, and keepsakes, often emphasising beautiful design and traditional play values. The overall product selection leans towards timeless aesthetics, natural materials, and brands that are often independent or have a strong artisanal quality.

Website Experience and Brand Ethos

Navigating the Lilyandbean website is a straightforward and visually pleasing experience. The clean layout allows the products to take centre stage, with high-quality imagery that gives customers a clear sense of craftsmanship and detail. The brand's ethos appears rooted in a passion for discovering and sharing well-made, beautiful objects. This is reflected in product descriptions that often go beyond basic specifications to convey the item's unique appeal or the story behind the maker. The tone is friendly and helpful, positioning Lilyandbean not just as a retailer, but as a trusted curator for meaningful purchases.

Customer Considerations and Services

Lilyandbean provides essential e-commerce functionalities to ensure a smooth customer journey. Detailed product pages, clear pricing, and a secure checkout process are standard. The site likely offers standard UK shipping options and has a defined returns policy, which shoppers are encouraged to review before purchasing. While the product range is selective, it is organised intuitively, allowing users to browse by category or occasion. The boutique nature of the business suggests a focus on customer service and attention to detail, from packaging to presentation.

Target Audience and Unique Position

The website primarily caters to individuals looking for special gifts that feel personal and considered, as well as those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. Lilyandbean occupies a niche in the online market by offering a tightly edited collection, saving customers time from sifting through endless options and providing a sense of discovery. Its strength lies in its curation—the ability to find and present products that are both beautiful and functional.

In summary, Lilyandbean.co.uk is more than just an online shop; it is a curated platform for discovering exceptional gifts and home accessories. With its emphasis on quality, design, and thoughtful presentation, it serves as a valuable resource for anyone seeking to give a meaningful gift or find a special item to cherish in their own home.