Lilyandbean Reviews

Lily & Bean - Personalised Bags, Hats and Accessories

3.84
99 reviews
Great Rating
Based on 99 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
H

Nice bag

Nice bag worth the money Shame about the wait time but it arrived within the advertised 6 weeks so can t really complain
D

Update

I did encounter some problems along the way and felt customer service could be improved However a personal response restored my faith and all was resolved in the end and the products are lovely
M

I ordered the lily and bean tote bag in

I ordered the lily and bean tote bag in a medium size and was notified that it would take six weeks to arrive within six weeks I received the bag however to my disappointment the paint quality on the bag was not up to the mark I notified the team and they ordered for a replacement bag to be sent out free of cost Much to my surprise I received the bag well within 10 days And the quality was great Thank you once again for addressing the problem the way you did
S

The Egerton Crossbody Tan

Today I received my second bag from Lily and Bean -The Egerton Crossbody Tan The quality is again amazing Also the shipping was super fast 1 week from UK to Germany I love the service Always so quick and friendly The only thing I don t like as much as with my Hettie bag is that the gold hardware is very gold yellowish compared with the gold hardware from my Hettie bag which is just perfect
E

Excellent Customer Service

Second time ordering from Lily Bean Love their bags I ve had a coupe of issues when ordering both times but their customer service team are excellent and everything was resolved so quickly It wouldn t deter me from ordering again
L

I ordered a suitcase Defect

I ordered a suitcase There seems to be a defect in the lining I contacted L B a week ago and got a response today that the defect is normal and to tuck the material under the plastic I ve tried doing this but it keeps poking out Has anyone else had this problem February 15 update Robyn from Lily Bean got in touch with me and are sending another suitcase So I will increase my rating from a 2 to a 4
E

excellent customer support

excellent customer support beautiful bags I like it
T

I ordered three bags from this site

I ordered three bags from this site after seeing my favourite program housewives of everywhere sporting them After ordering two for me and one my daughter i had an email starting they would take six weeks I needed them much sooner so i emailed the team with my concerns and they promptly replied and basically i had them within a week Amazing customer service and very polite this goes a long way for me My only criticism was a bit of the lettering on one bag was a bit tacky still but i managed to sort that out and it hardly notices I have seen a couple of reviews stating the bags are not worth the money I totally disagree these bags are a little expensive but not in any way extortionate making them lovely gifts I will definitely be ordering again
N

Absolutely amazing customer service

Excellent customer service Had a bit of a nightmare partly my mistake but also found the colours to not match the preview That said the customer service team have done absolutely amazing in rectifying the issue and I now have a bag I am happy with They went above and beyond to ensure I was happy alongside making sure I receive my order before my holiday
M

Fantastic Service

Fantastic Service Katie has been very helpful sorting my problem Ordered numerous times from Lily Bean cases and bags are first class Definitely recommend them

About Lilyandbean

Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.

United States

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Frequently Asked Questions

Lilyandbean is a carefully curated online boutique operating at lilyandbean.co.uk. It specialises in offering unique gifts, stylish home accessories, and charming children's products. The focus is on providing thoughtfully selected items that combine quality, design, and personality, moving beyond mass-produced goods to offer pieces with character and story.

Lilyandbean's product range is thoughtfully curated across several categories. This includes a diverse array of homewares such as decorative accents, kitchenware, and textiles. There is a significant focus on gifts suitable for occasions like birthdays, weddings, and new babies. The boutique also features a dedicated children's section offering toys, nursery decor, and keepsakes. The selection often emphasises timeless aesthetics, natural materials, and brands with an artisanal or independent quality.

Lilyandbean primarily caters to individuals seeking special, personal gifts and those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. The audience includes customers looking for meaningful presents and unique home accessories who appreciate a curated selection.

The brand ethos of Lilyandbean is rooted in a passion for discovering and sharing well-made, beautiful objects. It positions itself not just as a retailer, but as a trusted curator. This is reflected in detailed product descriptions that convey an item's unique appeal and the story behind its maker, all presented in a friendly and helpful tone.

The Lilyandbean website offers a straightforward and visually pleasing shopping experience. It features a clean layout with high-quality imagery that highlights product craftsmanship. The site is organised intuitively for browsing by category or occasion, and includes detailed product pages, clear pricing, and a secure checkout process to ensure a smooth customer journey.

About Lilyandbean

Lilyandbean: A Boutique Destination for Thoughtful Gifts and Homewares

Lilyandbean.co.uk is a carefully curated online boutique that specialises in unique gifts, stylish home accessories, and charming children's products. The website presents itself as a go-to destination for shoppers seeking items that combine quality, design, and a touch of personality, moving beyond mass-produced goods to offer pieces with character and story.

Product Range and Curation

The core of Lilyandbean's offering is a thoughtfully selected collection that spans several appealing categories. Visitors will find a diverse array of homewares, including decorative accents, kitchenware, and textiles designed to add warmth and style to any living space. The gift section is a significant focus, featuring items suitable for various occasions such as birthdays, weddings, new babies, and simple gestures of appreciation. A dedicated children's section offers toys, nursery decor, and keepsakes, often emphasising beautiful design and traditional play values. The overall product selection leans towards timeless aesthetics, natural materials, and brands that are often independent or have a strong artisanal quality.

Website Experience and Brand Ethos

Navigating the Lilyandbean website is a straightforward and visually pleasing experience. The clean layout allows the products to take centre stage, with high-quality imagery that gives customers a clear sense of craftsmanship and detail. The brand's ethos appears rooted in a passion for discovering and sharing well-made, beautiful objects. This is reflected in product descriptions that often go beyond basic specifications to convey the item's unique appeal or the story behind the maker. The tone is friendly and helpful, positioning Lilyandbean not just as a retailer, but as a trusted curator for meaningful purchases.

Customer Considerations and Services

Lilyandbean provides essential e-commerce functionalities to ensure a smooth customer journey. Detailed product pages, clear pricing, and a secure checkout process are standard. The site likely offers standard UK shipping options and has a defined returns policy, which shoppers are encouraged to review before purchasing. While the product range is selective, it is organised intuitively, allowing users to browse by category or occasion. The boutique nature of the business suggests a focus on customer service and attention to detail, from packaging to presentation.

Target Audience and Unique Position

The website primarily caters to individuals looking for special gifts that feel personal and considered, as well as those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. Lilyandbean occupies a niche in the online market by offering a tightly edited collection, saving customers time from sifting through endless options and providing a sense of discovery. Its strength lies in its curation—the ability to find and present products that are both beautiful and functional.

In summary, Lilyandbean.co.uk is more than just an online shop; it is a curated platform for discovering exceptional gifts and home accessories. With its emphasis on quality, design, and thoughtful presentation, it serves as a valuable resource for anyone seeking to give a meaningful gift or find a special item to cherish in their own home.