Lilyandbean Reviews

Lily & Bean - Personalised Bags, Hats and Accessories

3.84
99 reviews
Great Rating
Based on 99 user experiences
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S

10 Weeks no order

I placed an order on October 9 was promised it would take 4 weeks to receive my items SIX weeks later I sent the first email inquiry and have been given complete runaround First they said the order was shipping that week 4 weeks later still nothing Asked twice for cancelation and refund they continue to ignore the request and say things like experiencing delays due to Covid required distancing in their facility or supplier delays but no acknowledgement of my request to cancel the order Disputing with my credit card and will refuse the order if it is ever delivered DONT WASTE YOUR TIME OR MONEY
K

Very very poor customer service

Very very poor customer serviceI ordered this bag as a Christmas present on 1 11 21 Confirmation email saying 4-6 weeks for delivery Heard nothing from them saying the order was going to be late so emailed them and an email back saying orders were 6-8 weeks Chased them up again as way beyond 8 weeks now and they haven t had the decency to even respond to the email Just awful customer service and very disappointing
J

Waited 9 weeks for delivery

Waited 9 weeks for delivery do not waste your time when there is similar for better cheaper like Tanya Lee Boutique I was promised a initial make up bag for the inconvenience- but of course that was never sent Rude reply from staff This seller only prioritises delivering a good service to celebrities to get more recognition it s very clear
S

Not impressed

Ordered two bags at the start of June and still waiting Awful and lack of customer services no manners and not professional No where does it state when ordering there is over a month wait when you add to basket or pay A typical company that has grow on Instagram with no processes in place takes your money and then no customer service communication I just hope the quality is as amazing as it looks online but reading the reviews I am now doubtful
L

Appalling customer service

Ordered a bag on November 21st Payment taken straight away and confirmation of item in 4 weeks Still not received Emails to customer service ignored and am still no nearer to receiving my package or when it might be dispatched Absolutely disgraceful service and will never use them again or recommend them to anyone else
L

My daughter ordered a bag for me the

My daughter ordered a bag for me the first week of March there is no email about updates processing or shipping I have never experienced this lack of communication from less reputable shops I ve emailed and have not received a response The only thing I see is that it was paid and remains unfulfilled Crazy Can t even get a phone number for customer service
L

Disappointing product and awful customer service

I ordered a phone cover which arrived and does not fit my phone It blocks a side button which makes is unusable After making contact by email I got a quick response that a replacement would be sent That was 2 5 weeks ago and no one now answers emails or Whatsapp No idea if I will actually get a replacement Really bad customer service which has totally put me off future purchases
C

Nice Design Horrible Quality Stay Away

These bags have a nice design however the quality is horrendous I ordered the Canvas Jumbo Tote and the smell is so awfully plasticy the leather literally feels like plastic the seems are all over the place and the inside of the bag is also extremely cheap It is very obvious the company get their bags done in Shenzhen china for very cheap and then sells them expensively You can get better knockoff designer bags in Shenzhen for half of the price Their marketing is obviously excellent as the website looks very good and insta advertisements are very good Don t order from here It s a complete and utter rip off
S

Unsatisfactory quality

Extremely disappointed with the quality of the luggage tags I received Two luggage tags cost about 83 pounds but I was shocked after opening the package They felt extremely cheap I would definitely not recommend I bought as a present for a friend but I simply couldn t give these as a gift With regards to service the company were good to deal with Unfortunately I cannot return this disappointing product as it s been personalised
L

Ordered a bag 11 21 23

Ordered a bag 11 21 23 Still have not received it Customer service is god awful and I still do not have my bag Paid all this money and no one will tell me when my order is coming I m so upset I spent the money and do not have a bag Stills show my order is unfulfilled but they site took my money

About Lilyandbean

Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.

United States

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Frequently Asked Questions

Lilyandbean is a carefully curated online boutique operating at lilyandbean.co.uk. It specialises in offering unique gifts, stylish home accessories, and charming children's products. The focus is on providing thoughtfully selected items that combine quality, design, and personality, moving beyond mass-produced goods to offer pieces with character and story.

Lilyandbean's product range is thoughtfully curated across several categories. This includes a diverse array of homewares such as decorative accents, kitchenware, and textiles. There is a significant focus on gifts suitable for occasions like birthdays, weddings, and new babies. The boutique also features a dedicated children's section offering toys, nursery decor, and keepsakes. The selection often emphasises timeless aesthetics, natural materials, and brands with an artisanal or independent quality.

Lilyandbean primarily caters to individuals seeking special, personal gifts and those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. The audience includes customers looking for meaningful presents and unique home accessories who appreciate a curated selection.

The brand ethos of Lilyandbean is rooted in a passion for discovering and sharing well-made, beautiful objects. It positions itself not just as a retailer, but as a trusted curator. This is reflected in detailed product descriptions that convey an item's unique appeal and the story behind its maker, all presented in a friendly and helpful tone.

The Lilyandbean website offers a straightforward and visually pleasing shopping experience. It features a clean layout with high-quality imagery that highlights product craftsmanship. The site is organised intuitively for browsing by category or occasion, and includes detailed product pages, clear pricing, and a secure checkout process to ensure a smooth customer journey.

About Lilyandbean

Lilyandbean: A Boutique Destination for Thoughtful Gifts and Homewares

Lilyandbean.co.uk is a carefully curated online boutique that specialises in unique gifts, stylish home accessories, and charming children's products. The website presents itself as a go-to destination for shoppers seeking items that combine quality, design, and a touch of personality, moving beyond mass-produced goods to offer pieces with character and story.

Product Range and Curation

The core of Lilyandbean's offering is a thoughtfully selected collection that spans several appealing categories. Visitors will find a diverse array of homewares, including decorative accents, kitchenware, and textiles designed to add warmth and style to any living space. The gift section is a significant focus, featuring items suitable for various occasions such as birthdays, weddings, new babies, and simple gestures of appreciation. A dedicated children's section offers toys, nursery decor, and keepsakes, often emphasising beautiful design and traditional play values. The overall product selection leans towards timeless aesthetics, natural materials, and brands that are often independent or have a strong artisanal quality.

Website Experience and Brand Ethos

Navigating the Lilyandbean website is a straightforward and visually pleasing experience. The clean layout allows the products to take centre stage, with high-quality imagery that gives customers a clear sense of craftsmanship and detail. The brand's ethos appears rooted in a passion for discovering and sharing well-made, beautiful objects. This is reflected in product descriptions that often go beyond basic specifications to convey the item's unique appeal or the story behind the maker. The tone is friendly and helpful, positioning Lilyandbean not just as a retailer, but as a trusted curator for meaningful purchases.

Customer Considerations and Services

Lilyandbean provides essential e-commerce functionalities to ensure a smooth customer journey. Detailed product pages, clear pricing, and a secure checkout process are standard. The site likely offers standard UK shipping options and has a defined returns policy, which shoppers are encouraged to review before purchasing. While the product range is selective, it is organised intuitively, allowing users to browse by category or occasion. The boutique nature of the business suggests a focus on customer service and attention to detail, from packaging to presentation.

Target Audience and Unique Position

The website primarily caters to individuals looking for special gifts that feel personal and considered, as well as those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. Lilyandbean occupies a niche in the online market by offering a tightly edited collection, saving customers time from sifting through endless options and providing a sense of discovery. Its strength lies in its curation—the ability to find and present products that are both beautiful and functional.

In summary, Lilyandbean.co.uk is more than just an online shop; it is a curated platform for discovering exceptional gifts and home accessories. With its emphasis on quality, design, and thoughtful presentation, it serves as a valuable resource for anyone seeking to give a meaningful gift or find a special item to cherish in their own home.