Loan Reviews

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loan.co.uk
3.90
108 reviews
Great Rating
Based on 108 user experiences

Rated 3.90 out of 5 by 108 Happy Customers

55.6%
18.5%
4.6%
2.8%
18.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 108 reviews

Across 100 reviews, Loan consistently receives 5-star ratings for service quality, with customers praising knowledgeable staff, efficient processes, clear communication, and successful loan arrangements. A small number of 1-3 star reviews cite issues with lengthy processes, confusing forms, and occasional miscommunication, but the overwhelming majority highlight professionalism, responsiveness, and effective problem-solving. The recurring themes in positive feedback point to helpful advisors, quick decision-making, and transparent procedures.

What customers love
  • Quick decision process
  • Efficient processing
Common concerns
  • Lengthy process
  • Form complexity
  • Conflicting information

Last updated 5 days ago

J

Got things right in the end

There were more hiccups and holdups than I would have liked but everyone involved always made things right in the end Would definitely go back to them for a new loan
T

I was kept updated every step of the

I was kept updated every step of the way I could email and get a response to any query I had I felt like they cared about finding me a decent loan rate and repayment length I didn t just feel like a number
L

It s been a long road for one reason or

It s been a long road for one reason or another but James and Aaron have been great very helpful and knowledgeable and got us there in the end
A

Excellent customer service in a tricky situation

We had a tricky situation which took weeks to navigate as the underwriters were hesitant making lots of requests for additional documents Lee was fantastic at following up and making sure the underwriters had the correct information The loan finally went through and we are looking at a much brighter future
D

My case manager very helpful and

My case manager very helpful and friendly and got me a deal to help where other companies wouldn t
L

Excellent customer service and friendly

Excellent customer service and friendly advisors A bit of long process but is due to other factors not in control of the broker
R

Very helpful throughout

Very helpful throughout made the process easy sometimes asked for information late into the process that I felt could of maybe been asked for earlier but that might of been down to the company they were brokering for
M

I found Joanne to be very professional

I found Joanne to be very professional in her management of the full process Very approachable and gave great assistance every step of the way Would recommend for any future enquiries
M

The lone team are brilliant and very

The lone team are brilliant and very helpful but the insurance team are very pushy even if you have insurance already and don t reply to msgs
S

The customer service was great

The customer service level of the loan co uk team was really great Even when the lender required a few back and forth emails that frustrated me Lee was really good at helping out and reassuring me Got me a really good rate with practical advice

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