Love-your-home Reviews

Luxury Modern & Classic Sofas & Beds, UK | Love Your Home

love-your-home.co.uk
4.00
104 reviews
Great Rating
Based on 104 user experiences

Rated 4.00 out of 5 by 104 Happy Customers

57.7%
17.3%
6.7%
3.8%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 104 reviews

Across 100 reviews, customers consistently rate Love-your-home 5 stars and highlight exceptional delivery service, with multiple team members named for professionalism and care. Frequent praise centers on product quality and the helpful, attentive behavior of delivery staff during installation. Some recurring issues appear in lower-star reviews, including delayed deliveries, quality defects, and after-sales communication challenges. The overall experience is highly positive, though a minority of customers report dissatisfaction.

What customers love
  • Professional installation
Common concerns
  • Expensive pricing
  • Damaged items

Last updated 3 weeks ago

D

Lovely sofa great delivery team poor customer service

Lovely sofa and I must make special mention of the delivery team of Duncan and Darren who were superb and deserve a 5 out of 5 However after sales and customer service have made this review a 3 due to issues with obtaining feedback on a replacement sofa original sofa was damaged It took several emails telephone calls and a visit to the showroom before the issue was resolved Such a shame as the product sales and delivery teams were superb
S

Lovely sofas but quality control is not up to scratch

We ordered 2 Ottilie sofas via Love Your Home There were some delays in their arrival but we were delighted when they did arrive However it was immediately apparent that 7 of the sofa legs were tapered and one was straight LYH were very apologetic and two weeks later sent out 8 replacement legs that were all too short So we are now awaiting the third set of legs and hope it s third time lucky Sofas are lovely but quality control is not up to scratch particularly for a brand that markets itself as premium
G

Quality doesn t live up to expectations

We bought an Ottilie corner sofa with spare mint cover about two years ago It s a great design and a very comfortable seat however there are some quality issues with the product especially given the price point The filling of some of the cushions seems to be foam only rather than a mix with down meaning that it s impossible to shape them evenly Most importantly some of the cover s threads have started to unravel which I wouldn t expect from a good quality sofa after 2 years of domestic use All in all we wouldn t be too bothered had this been a low-cost product but unfortunately the value for money on this particular product is disappointing
C

Good product and BFM but poor back office

Despite having to have a replacement product the item itself is good value for money The back office infrastructure is though is poor with practically little by way of customer service and has taken 6 months to rectify The guys who delivered the replacement bed were great shout out to Darren and Ash Overall would use LYH again but wary of back office failings
K

Oscar Wing Back chair- replacement leg

Ash and Darren visited yesterday to replace a wobbly leg on one of our Oscar wing back chairs They were courteous approachable and demonstrated a huge amount of knowledge in the LYH products Unfortunately and not within their responsibility none of the replacement legs they brought with them were suitable to be fitted to the chair I know that this issue will be rectified by LYH quickly but it is a shame that it will take two appointments to do so Added on the 17 06 2024Unfortunately this was not the case LYH no longer have a supply and do not use the same type of chair leg any longer and are unable to help us Customer Services suggested that i contact a local carpenter Expensive chair I had hoped that it would not require any repair
C

Long wait as item had to be sent back

Long wait as item had to be sent back as broken Not notified of this so was a shock when I rang to check delivery Finally arrived today look good quality and bespoke aspects good Craig Martin good delivery experience
S

Delightful experience

Delightful experience Duncan and Matt from Love Your Home provided impeccable service during the sofa delivery Punctual professional and attentive to detail Highly recommended
J

I purchased the Josephine velvet

I purchased the Josephine velvet ottoman bed start of August and received a discount as a new customer Unfortunately when receiving discounts you can t take advantage of the credit option where you pay it off in instalments which would have been a great help The bed was set to arrive start of October which it did The delivery drivers called to warn me they were running late and when they arrived they were great The bed looks great and feels great and has great storage felt like the tone of it looks slightly different to the website but still a really pretty colour I was very happy with Ben and Ryan s service they were efficient and tidy My only complaint is the delivery cost considering how expensive the bed was would have expected free delivery when purchasing an expensive item
L

Fixed sofa

I had an issue with my sofa - it took ages to get someone to come and fix it but the guys who came Jamie and Ash were extremely competent and managed to fix the problem very quickly 5 stars for those guys I m very pleased with the result - thank you
N

We love our sofa

We love our sofa chair and cushions The pre sale support was amazing The logistics side perhaps could of been a little easier But we got there in the end Felt slightly disadvantaged for being from the North That said the quality of the products are outstanding and we are very pleased with our purchase

About Love-your-home

Love Your Home sell luxury designer sofas, beds, chairs and accessories without the cost. Discover our stunning handmade furniture online or at our showroom

United States

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