Luxskin Reviews

LUX SKIN® - World Leading Brand Of Beauty Devices

luxskin.co
3.74
120 reviews
Great Rating
Based on 120 user experiences

Rated 3.74 out of 5 by 120 Happy Customers

50%
16.7%
7.5%
9.2%
16.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

I ordered the Face and Neck Sculptor

I ordered the Face and Neck Sculptor It arrived relatively quickly but it never turned on The green lights shows it is fully charged but it doesn t outright work I reached out to customer service and never heard back So now I have a non-working product and no customer service response regarding a return Terrible experience
S

Have not received my offer

I have done what the told me to do and emailed them 3 times now and have had no reply about not receiving my chin massage machine
M

SCAM

Ordered the led face mask I was charged and have not received it nor has anyone gotten back to me I feel like I have been scammed and now I need to work with my credit card to reverse the charge UPDATE 3 17 I reached out again to this company and they still have yet to respond or return my funds for a product I never received
P

unresponsive customer services and no telephone contact

My granddaughter asked me if I would like to buy her the LED mask for her birthday I wanted to check it out first as I hadn t come across them before I wrote to the company via their contact form requesting safety data and to date - one week later- have no reply I doubt I will ever receive one It means I will not purchase from this company who do not have a phone line for customer services either which is not in my experience a good indicator of company reliability or responsiveness either
S

This is a horrible product

This is a horrible product I ve been waiting for weeks to get it and it doesn t even work I can t even get it to power up No matter how long I leave it to charge it doesn t power up and it doesn t zap I ve had it charge over night and it still won t work What a waste
Z

Customer service is truly awful and

Customer service is truly awful and bordering on criminal Within two days of finally receiving took weeks to turn up the bundle i ordered I realised one item was broken and the other I didnt want - a value of almost 100 So initiated a return through their contact us system Was sent a reply with you ll have 90 day return window answer these questions and then we ll be in touch - I respond with the answers And nothing I have done this 4 times now I am getting close to the 90 day cut off This must be how they make their money A complete refusal to acknowledge and accept returns I want my money back That was Christmas present money from my father and its just wasted sat in a box Thieving people
C

Ordered the ladder luxskin hair removal

Ordered the ladder luxskin hair removal for my birthday on the 8th Feb and still not received Contacted the company via email twice but no contact back Tracking number for Royal Mail does not exciting Beware of this company very bad
R

I gave the customer service one star

I gave the customer service one star because there was no 0 star available I purchased a lux skin hair removal IPL Laser Hair Removal product that did not work for me I have been trying to get my Money Back Guarantee that they advertize It is impossible to get your Money Back I have tried many times and to say that I am disappointed is an understatement I will be going to the Better Business Bureau on this I do not recommend buying any product from this company
D

Avoid avoid avoid

Worst company going Selling cheap plastic and faulty products Then ignoring emails about returning Awful
S

Faulty and potentially dangerous product

I ordered the face sculpting tool After having it for about six weeks the part of the tool that makes contact with the skin came off smearing cement type glue on my neck I wish I could add pictures to this review It was lucky the device hadn t heated up fully and I noticed the glue cement on my skin- otherwise it could have been a chemical burn I have emailed Luxskin but I m not expecting a reply given other reviews here I had took care of the device it didn t get wet and was used appropriately I liked the device while I was using it but I won t be asking for a replacement as I m frightened that their products are not safe I ll stick to a traditional gua sha tool in the future Avoid as you may end up with a faulty product and chemical burn if you re unlucky

About Luxskin

At-Home Beauty Devices For Flawless Skin! IPL Laser Hair Removal, Microdermabrasion, Facial Steamer, LED Rejuvenation Wand, LED Facial Mask, Derma-planing,Exfoliating, Jade Crystal, Spin Cleansing Brush, Derma-Rolling,Jade Roller, LED Light Therapy, Heating and Cooling Therapy

United States

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