


Based on authentic user experiences
Ella Christiansen
6732 reviews
N/A
1 year ago
I was sold on the lifetime replacement
I was sold on the lifetime replacement however the micro USB clips two little clips on the male end that goes into your phone port are poorly made and are weak they quit holding within a month maybe So I did returns on them every 6 months This last round they claim I m mis-using them and will no longer honor the free replacement warranty No warning about it on my last return It would have been nice to know the lifetime warranty meant to their discrepancies You have to send a picture of the cut cords so I am not gaining anything to replace them other than using the warranty to its words When I asked what was going on they blamed all my devices as the problem not their products The decision has been made by the owner to cancel the warranty on this account due to the total number of cables sent and the number of times they have been replaced It indicates there is an underlying issue and sending more will not resolve it We are not able to send any further replacements on this account 23 replacement cables have previously been sent I decided the fight wasn t worth the product I was tired of doing all the steps needed to get a replacement I ordered from another place and they offer a 3 year replacement warranty and the cables are 100 better quality I m guessing Luxvar Type C cords work good But we first ordered Micro and they would not do a replacement with Type C Which is what most of our devices use now anyways Type C doesn t need those stupid little clips to stay connected into your devices
William
6732 reviews
N/A
1 year ago
I cannot get replacement cables as my
I cannot get replacement cables as my emails and phone calls were unanswered
George York
6732 reviews
N/A
1 year ago
I have defective cables and can t get a
I have defective cables and can t get a reply from customer service They should have been covered by warranty but no reply to emails