Lycamobile Reviews

Drex was extremely helpful He communicated everything clearly and efficiently and put me at ease regarding my situation I think he handled the call perfectly Thank you for your help

I had an issue and called customer service The caller was Drex and he helped me with my issue and was very kind and patient Recommend

Needed to perform a sim swap received a prompt support over phone and email Customer service has greatly increased Within couple of days sim swap was done

Very good service and very immediate to solve the issue

The person on the phone was very patient and nice They took time to answer all of my questions and gave me all needed information It was a good experience

When I first arrived in Belgium Lyca Mobile made it easy to get an eSIM immediately which was incredibly convenient However the setup process was not entirely straightforward To activate the line it s necessary to register it with the government system but this wasn t clearly explained Additionally retrieving my new number was a bit tricky as it was hidden in an email sent after registration Despite these initial hurdles once everything was set up the experience was smooth One suggestion for improvement would be to send a detailed email with step-by-step instructions for activating the line as soon as the payment is approved This would greatly enhance the user experience During my travels across Europe Lyca Mobile provided reliable internet access in every country I visited While there were occasional delays in connecting to a network these issues were resolved quickly ensuring I remained connected at all times After my trip I faced an issue where I was charged for another month because I forgot to disable the auto-renewal feature Upon contacting the customer service team they were quick to process my refund although it took a while to receive the funds The team was incredibly responsive respectful and understanding throughout the process Overall I would recommend Lyca Mobile for its easy access affordability broad coverage and excellent customer service I d definitely consider using it again on future trips