Lycamobile Reviews

Deleted my e-SIM to switch it to a new phone and the barcode didnt work Called the service and they asked me to buy a new plan myself WHILE I ALREADY HAVE A PUCHASED PLAN get a new e sim activate it and then call back to they can transfer the old subscription and number to the new eSIM they wanted me to do this while im at the airport while the online faq says that they re supposed to just issue a new eSIM with barcode horrendous asked them to cancel my plan and refund me my subscription for the month Hope they do refund itACEE 38544 from customer service was helpful and proffesional she initiated a refund for me

My experience is only with eSIM the process of getting an eSIM is quite easy but if you switch to other phone it s a nightmare To transfer the eSIM from one device to another while keeping the number will easily take you a week of work You will need to get another physical SIM and put money on it They don t mention it on their website They tell you to call customer service instead That s for reason if you know how painful the process is you would never choose Lyca in first place So at some point you will need to call them their dial menu is another nightmare to go through it takes a miracle to get connected to actual person You will have to ask to get your new eSIM number from the SIM card that yo are forced to buy to be replaced with the one you already have and want to keep The process is too complicated and too long So if you are planning to stay forever with one device you don t need to worry about it but if you change the devices every one and then then look for other options this is too much To summarize the GSM network and internet mostly works ok the coverage is acceptable not great but acceptable the packages and prices are ok but the eSIM transfer is terrible Until it s easier I will not recommended it And btw since you operate in Sweden I expect to have Swish as an option of payment I will not use my card information on your website It doesn t feel safe and I don t want to deal with customer service again