Madisonseating Reviews

Great Service Team

I ordered a refurbished Steelcase Leap V2 on eBay and it came with a defect The plastic that holds the back of the chair had snapped on one side The customer service team quickly responded and offered to send me a new chair at no extra cost and allowed me to keep the broken item I am very pleased with my purchase from this company and would repurchase again in the future

Good Customer Service

Chair arrived slightly damaged but upon reaching out to Madison Seating they were receptive and offered a replacement at no cost to myself They have so far stood by their product which I appreciate

Steelcase Leap v2

I ordered my chair from Madisonseating and I had issues with it on arrival After talking to the customer service team they gladly responded to me to get it resolved After going back and forth with them they have offered to send me a new chair instead of having to ship the broken one out If that isn t great customer service than I don t know what great is I will continue to work with them on any other chair purchases I need to make

Excellent customer service

Excellent customer service Quick and efficient responding to emails and rectifying concerns A part of my chair was broken and a replacement piece was sent quickly When that did not work a new chair was offered free of charge

I ordered a chair as a Christmas gift

I ordered a chair as a Christmas gift for my elderly father The chair is gorgeous and perfect except it appears to arrived damaged due to something that occurred during shipping shipping during the holidays is tough I notified customer service over the weekend and got a speedy automated reply that they were closed but would get to it today And lo and behold today I received a prompt and helpful email giving me instructions for receiving the new chair

The chair is Flawless

I have very high standards I am very particular and highly critical I ordered a custom Steelcase Leap Chair V2 The chair is flawless There is absolutely no indication that this chair is not brand new Not a scratch Not a blemish I do not ordinarily take the time to leave good reviews but I could not be happier with this purchase Highly recommend

This is my first time buying a chair

This is my first time buying a chair from Maidsonseating on ebay The desk chair I purchased arrived with some structural damage I emailed them and quickly got a reply back They agreed to replace the chair for me without having to return the damaged chair So far it s been a positive experience and hope to get the replacement chair soon

Excellent Service in Offering to Replace a Defective Herman Miller Chair

I ordered a Herman Miller Sayl Chair on 17 March 2022 and received it by Fedex on 29 March 2022 The delay between 24 March and 29 March was due to Fedex errors Upon opening the package I found that the tilt tension knob was broken although the chair was new and otherwise in good condition I am pleased to report that the customer service quickly offered to send me a replacement and asked me not to send the defective one The customer service was excellent I will post another review as soon as I receive the replacement Update of 15 April 2022 I received the replacement for the defective item on 13 April 2022 This one was in good condition

Very pleased with Madisonseating

Very pleased with Madisonseating The price of the chair cannot be beat imo I had an issue with a broken part during shipping but their customer service corrected the issue they even replied on a Sunday and immediately shipped out a replacement I would definitely buy from them again and recommend them to anyone looking for a high end office chair at a great price