Maesglasvets Reviews

Dreadful attitude led by a weak and

Dreadful attitude led by a weak and ignorant practice manager who is appallingly bad at communication One of the clinical directors Candice makes up stories and they think it is fine to double charge and change your insurance claims They cheat you lie to you and are immoral

Avoid this practice

Took our new puppy to Llantrisant practice with a swollen throat Vet instantly called cancer and ordered 300 of tests Had to insist they tested for other things as well another 100 and left with some antibiotics and paracetamol Called 3 days later no cancer shocking and the antibiotics had cleared up the infection This practice no longer cares about animals they only care about making money as quickly and effectively as possible praying on your love for your pet Asked them for a fully itemised bill for the insurance and they have yet to provide stating they don t normally do that Instead they want us to complete a form and they ll send the bill to insurers direct WHAT ARE THEY HIDING

Nuisance texts

Don t have an account for a few years they keep texting me for pets that I dont have to come for treatment Phoned said it was a courtesy call and they hung up before I could explain called back wouldn t answerYou re now blocked and someone s pets who may need urgent treatment won t get the messages

STAND YOUR GROUND AND SPEAK UP FOR WHAT

STAND YOUR GROUND AND SPEAK UP FOR WHAT YOU THINK IS RIGHT We took our rabbit here because he was attacked by a dog She didn t look like she knew what she was doing She didn t examine him properly to look for any other wounds other than the one we mentioned on his tail and didn t use gloves when touching the wound When talking to us she wasn t very nice or empathetic just seemed like she wanted us in and out of there She took him from us into another room and said she was going to get advice from another vet She took ages to come back she come back without him She told us we had 2 options to put him down or surgery but advised us that he most likely wouldn t survive surgery We asked if she could bring him back into the room so we could see him she told us NO unless we agreed to put him down When she finally agreed to bring him back in she took forever again like she didn t want us with him He was probably petrified being in a cage in an unfamiliar room on his own We asked if we could try and give him a chance at life with taking him home with medication and antibacterial solution for his wound and she told us NO and threatened us with the RSPCA My mum considered putting him to sleep but I stood my ground and fought for him to come home with us the vet eventually agreed but said we had to bring him back in 24 hours When we brought him back a lovely guy seen him used gloves properly examined him and said his wound is healing rapidly 3 months later our rabbit is still with us full of life and hopping around the garden If we didn t fight for him she would have taken his life She s probably taken the lives of many innocent animals and will continue to do so unless something is done

Very Highly Recommended

I simply cannot recommend this vets enough I had to take my dog dachsund here last week for a back problem and seen Rachel I have to say she was excellent She s very knowledgeable efficient has a great sense of humour and great with my dog The specialist she referred me to contacted me the next day to arrange an appointment That was fast I wish my GP was that good Thank you all at Maes Glas They have plenty of parking too Elaine