Heathvets Reviews

Disgusting service

The service received from this practice after the very sudden death of my cat was little more than disgusting I wanted to write a complaint to the practice manager and was replied to by the practice nurse When I eventually received a written reply she all but blamed me for the death of my pet and did not address my concerns regarding the vet who had seen him 6 weeks before his death Very disappointing experience and one that I would not wish on anyone This company has really gone downhill and I am grateful that I have more pets and do not have to deal with these business people anymore Not one vet owner contacted me to offer condolences and I even received a text saying that his worming was due She hadn t even had the decency to write this on his notes

making money put before care treatment

I took my 15 year old pet there following a sudden downturn in his health He had suffered a heart attack Went downhill in car on the way and wasn t really aware visually or audially The vet said they needed to monitor him for 2 hours and that I may not get him back alive repeated twice - around 500 plus drugs As I left I called my wife who has worked in palliative care environments - she said he would die shortly I decided to take him home rather than die alone in a strange place They suggested blood tests or putting him to sleep or pain killers - he didn t last even an hour more Felt more like a money-making scam than honest care plan assessment

Veterinary Clinic - Ant s Pants Bee s Knees in this case Cat s Pyjamas

I have only excellent things to say about this Veterinary Group and Vet Service Every time I have needed advice or in need of their expert services they have always been attentive and accommodating and at a drop everything moment s notice This time around and during Covid no less - which has basically seen me desperate to scale monumental Super Woman styled heights to convey my message of share glee rewarding them all with mountains of kudos with cream and jam on top From the warmth of the receptionists nurses on deck Christine Denise Rachel Sophie Sue - hope I haven t left anyone out and then onto Cat Catherine Durrant MRCVS my tremendous Vet This could become an Academy Award length speech But no facetiousness aside Long winded I ll try not to be but just enough to convey my heartfelt thanks for Cat s care and attention to my little Bertie who I thought I might just lose And that s not a thought I could even bear to contemplate ever since Bertie strayed into my life The poor little mite must have been in devastating pain but giving nothing much away to indicate exactly what I even thought he may have bitten a large slice out of his own tongue as he went into complete lock-down mode No eating no purring playing just hiding from the world And of course they can t tell you what s amiss you truly have to have a crystal ball when it comes to a cat who wants to usually assure you they re simply purr-fect No question about it off to the Vet Next day an immediate appointment FABULOUS Cat went straight into action hero mode deftly and gently prizing open the boy s mouth - where no man woman or beast normally dare go and immediately recognised the problem ascertaining his teeth needed desperate attention Weight checked Sedating him and relieving his pain Bloods taken to check kidney liver function and general health Having had a likelihood of previous untreated dental disease - and the reason why a large number of teeth were missing - the lucky few left were either fragile broken infected - you get the picture Cat extracted the unstable diseased ones She had to remove 6 teeth with 10 only remaining - which he can live with The major infection throughout his mouth was dealt a swift blow with long acting antibiotics to send him on the road to full recovery He was kept on fluids until I picked him up fully hydrated nails also clipped while under sedation His remaining 10 teeth scaled and polished ready to chomp his favourite food again His pain has also been taken care of with a prescription formula for the next few days He is now a little bigger thanks to Cat and a much Happier Chappie And with that Bertie and I thank you from the bottom of our incisors