Based on authentic user experiences
nonnahgrace
6736 reviews
N/A
1 year ago
delayed shipment Almost 2 months now
sent boxes almost 2 months now but status still shows that these are still in Malaysia to note that it reached Malaysia more than a month ago status is not moving and all the customer service can say is that they are waiting for an update from shipper and just keep saying that the boxes are still in Malaysia and they cannot do anything almost 2 month now which means it can still take a month or more to reach to us
Jane
6736 reviews
N/A
1 year ago
Never Use this Company
Never Use this Company Never I have imagined I will experienced such case of receiving damaged opened boxes The box arrived was mishaped and wet The labels I attached on each side of the box are missing You can even understand that the box was intentionally opened and being wet The smell of the wet part doesn t smell like any liquid items spilled it s just a water All items are rearranged If they have received from their warehouse wet boxes they should have called and inform us of what happened but none from them notified us I was the one bought and arranged the box so I know everything i kept but most of the items are missing They even kept inside the box used shirts that are not mine They must have used it while wiping the items they have took Instead of 60 days it became 120 days Delivery time is worst I know each movement of the cargo as im always tracking it everyday and when their warehouse received the cargo they prolong the storage instead of moving it asap To those employees who intentionally removed and took all items that we worked for Karma will bounced back to you more than what you have stolen from all ofw s
reginelatumbo
6736 reviews
N/A
1 year ago
DO NOT USE THIS COURIER SERVICE
I have been using this courier since i came to dubai for almost 5 years already Before they were fine but now Worst experience ever Worst customer service Already almost 3 months still my package hasnt arrive in the Philippines All the local numbers that they have in manila is not working Their response on facebook is very slow And once they reply back to you they dont have any solution also Thank you for the experience but I WILL NOT BE USING MAKATI EXPRESS ANYMORE
Camille Joan Loquez Tapao
6736 reviews
N/A
1 year ago
This is the worse courier ever that I
This is the worse courier ever that I had experienced When my boxes received from Dubai to Philippines and they was shocked because all the stuffs are ALL WET and all the things inside the box are ALL BROKEN We already sent an complain to the delivery guy but as they said we have to call the customer service and still no response from their end Can you please help me how they can repay all the damages they have been through I DON T RECOMMEND THIS MAKATI EXPRESS VERY DISAPPOINTING
Jackie Orbiso
6736 reviews
N/A
1 year ago
It took more than 3 months for my cargo
It took more than 3 months for my cargo to arrive after countless follow ups which was answered rudely by their Indian agent here in kuwait I tracked my cargo online which I found out received by their cavite office which was supposed to be delivered to Cebu and when I called their office here they told me it was just error in the update The box sent 16 Dec 2021 received 25 March 2022 was in horrible condition when received by my son
Don M
6736 reviews
N/A
1 year ago
Boxes picked up in Mississippi
Boxes picked up in Mississippi mid October 2023 arrived in Angeles City Philippines yesterday 5 months 11 days totally unacceptable The absolute worst experience ever Do not use this company as they are so slow
Beth Pecache
6736 reviews
N/A
1 year ago
I send my Balikbayan box March 2 2024
I send my Balikbayan box March 2 2024 until now my box has not arrive Philippine port My Box number USAIL134505PICKUPSobra tagal sana makarating na
Elmer Garcia
6736 reviews
N/A
1 year ago
Pick up was Nov 4 2023 from FL
Pick up was Nov 4 2023 from FL USA Til now no update worst when I contacted them provided my info and actual receipt they claim they have NO RECORDS of my two boxes I am researching how we can start a Class Action against this company Cannot be trusted
Ranz Montejo
6736 reviews
N/A
1 year ago
Very bad experience Makati Express
Very bad experience Makati Express Crago Imagine 120 days already still not been arrive my cargo They Pick up my boxes August 27 and the Container depart in Saudi in Sept 2 2022 and expected date of arrival in Phils is Dec 2 2022 but what happened now December 21 already still not been arrive
Carlos Zeke
6736 reviews
N/A
1 year ago
Satan Express Cargo
The BEST thing for Makati Express is to disappear from reality and allow the REAL shipping companies to take over Makati Express is a profoundly dysfunctional business Los Angeles to the Philippines took FOUR MONTHS Tracking was nonexistent Customer service was nowhere to be found No reply from the chats and nobody ever answered the phone TERRIBLE How does this horrible company stay in business Nobody knows
