Maltafirstcarhire Reviews

WATCH OUT on the T CS - Half Tank

WATCH OUT read the T Cs customer of May-2021 I already had a bad first impression when they had no signs and shared a small office with 3 different companies My reservation was for 75 euros but I ended up paying 195 They FORCE a half tank upfront payment by the person renting Their fee is 54 euros for a half tank yes 108 for full tank this is theft especially if you are renting for a short term like I did I didnt use even 10 of that When you check out on their website it shows you the balance for only the car rental without any mention of this unless you read their long T Cs which is dishonest business practice in my eyes on top of this if you dont pay the 3000euros deposit they force a 22euros a day insurance for you to pay only 300euros deposit

They try to scam you

They try to scam youAt first it is to state that I ve experienced two customer service employees The one that I returned the car to was very nice The one that gave the car was extremely nasty He charged 48 euros for half a tank 20L and then tried to scam me into lowering the deposit because of insurance I was already fully insured but the man told me Not with me So this was his slogan for me paying another extra 40 euros to lower the deposit by 1000 - euros Don t do this everything the man tries is a scam Should be fired on the spot Also they gave me a car with all-round dents and scratches also the inside chair was dirty with lotion spots

Maltafirstcarhire Are they legitimate

They took a deposit and booked a car 31 08 21Email returned the next day cancelled booking with no reason So their website takes your card details and they take a deposit Sent them emails to their info address No replyAre they legit we ll let the authorities think about that

Run away

At the pick up they took a ton of pictures of the car At the drop off they spent at least 10 minutes looking for damage with a flashlight believe me 10 minutes is long and not standard for a rental car When they found a tiny one they wanted to charge me and start negotiating initially 400 then 250 I had not hit the car so I refused to pay and they claimed they would retain the deposit 3k My impression is that everything is done on purpose After 15 minutes discussion I was running late with the plane so I accepted to pay 250 but I drop a comment saying that I was paying only because of my plane schedule and not because I agreed that I damaged the car Anyway they achieved their goal These are facts Stay away from this rental company

Don t rent a car with this company

I rented several cars from other companies in Malta and this is the worst one without a doubt They overcharged for the fuel because they have a prepaid fuel policy They charge 60 for 3 4 tank of a small car I realised it was unfair after going to a petrol station I also had a problem with the car battery and they charge me 20 for solving it when I paid for the full cover Expensive bad service and dishonest Not recommended at all

unfortunately we also had bad

unfortunately we also had bad experience with them they charged us 48 5 euro for half tank before using the car with that money you could fill more than one tank for the car they gave us also they block our money for 30 days seems a bit to much had better experience

One of the worst experience of my life

Scammers in every sense of the word 10 cm long black rubber stripe on dark grey car which can be removed in ten minutes was charged of 350 eur 75 eur for administration Insurance of course doesen t cover it Cheaters and scammers

No idea

The initial hire was okay and the car fairly decent They do however think they can make charges up as they go along and if you question these in relation to the contract they are abusive Obviously customer service is not a thing The guy I spoke to said that they record calls - I sincerely hope they do and that one of his bosses would listen to the call he had with me where he was goading me Unbelievable

So I was quoted 280 for 12 days of car

So I was quoted 280 for 12 days of car hire We arrived exhausted with one of my friend who has cancer to be hijacked by maltafirst with extra costs which put the price up to 508 The price I was given was 280 with all included insurance everything I printed and saved a copy They charged 47 euros for under a half tank of fuel and 180 for insurance and charges for using a debit card I am very angry as feel decived by the documentation and did not want to let down my friends by cancelling and not having a car I emailed them to ask why and got no response back Have told my bank to block them drawing any further money from my account Dishonest and underhand tactics to confuse you and take more money Would never use again Made sure documents signed by person receiving the car back to say no damage As they took about 30 photos of the car when I picked it up Made to feel like a criminal Disgusted by the whole lack of customer care