Carhire Reviews

Horrible Experience with Drive-A-Matic

We had a horrible experience renting from the Drive-A-Matic located in St Lucia During the course of the rental they issued us a car with a flat tire which was damaged due to no fault of our own that Drive-A-Matic refused to fix until the next day The next day came and went and we never heard from Drive-A-Matic We had to pay someone 60 in US funds that Drive-A-Matic was supposed to reimburse us for but has not to have the tire repaired because we were stranded on the side of the road We called them immediately when we got the flat tire but they did not provide the roadside assistance as promised nor did they follow up with us to fix the time as they had promised In addition the car rode very rough the entire time we had it to the point that we almost missed our plane because the vehicle wasn t running as it should When we returned the vehicle we told the location manager about it and asked for a refund The manager was completely rude refused to issue the refund and also refused to provide the name of her manager when we asked for it To make matters worse Drive-A-Matic fraudulently charged us three times and we are still trying to get a refund Drive-A-Matic has refused to address the issue at all so we were forced to open a dispute with our credit card company We are waiting for a reimbursement for our rental as well as the fraudulent charges We are also waiting for someone from the corporate office to contact us

NEVER rent from Drive-A-Matic in Barbados

Avoid renting from Drive-A-Matic in Barbados Rent from the big companies which are serious and respect the customer s rights Last week I have been in Bridgetown with my daughter and unfortunately she has rented a car from Drive-A-Matic it is expensive they provide you a crappy car they come to inspect the car at the hotel parking during the night while you sleep what I consider an invasion of privacy When you rent they do not offer you the option of a full Insurance because they know that when you return the car they will find a way to debit your credit card with the excess amount It s a real SCAM

Drive-a-matic - Warning Do Not Use This Barbados Hire Car Company

Absolutely dissatisfied with this company I hired the car online for approx 210 for a week then was charged approx 80 for insurance for a week Hence total cost of the car was 290 They then gave me a car that I hated Very unhappy as I was visiting my parents who had been taken into hospital just made things worse To avoid you going threw the same experience don t use this company and find a cheaper alternative don t take the chance its not worth it

This company is a scam

This company is a scam They said they couldn t pick the car up and to leave it at the hotel This was simply to delay returning my deposit I got back to England and they said the money should be in my account over the next few days this was all a lie After another 10 emails I realised everything they said was a lie Luckily American Express retrieved the money but I would never use this firm They are a SCAM and THIEFS

I have been completely scammed by this

I have been completely scammed by this company and the employees at drive a matic I rented a car over the summer ending of June at Grantley Adams airport I was told to enter my card TWICE into their card reader with 1000 being taken each time Now the employee has said the first payment taken will be reflected back in 3 working days It has not been It s been 2 months and I am STILL waiting for this payment I am being fobbed off they are now ignoring my emails and calls I was told this happens regularly by this company and customers have been having difficulty getting their money back DO NOT USE THEM

Great service with a smile

Great service Drive-a-Matic s policy of picking up or delivering a car to anywhere on island was a real value added benefit for our three rentals We rented a sailboat based in Jolly Harbour When we arrived we needed a single day s rental to transfer ourselves and luggage to Jolly Harbour And also to buy provisions and other needs When I made the reservation I was not sure how when we were done with it how I would return the car back to Drive-a-Matic then get back to Jolly Harbour No problem I left the keys in the locked car at the Jolly Harbour parking lot and Drive-a-Matic picked up the car We rented the car at the end of our sailing for the opposite purpose Again Drive-a-Matic provided excellent service dropping off the car at the Harbour and we turned in in at their off-airport lot While sailing we had some bad luck Our boat was hit by lightning early in the morning and eventually burned up and sunk Drive-a Matic to the rescue again meeting us at the ferry dock with a car and again picking it up at the Harbour All three times I felt like Drive-a-Matic staff knew who I was what I was asking and responded with a positive willingness to be of help Smiles all around Their rates are competitive They deserve your business

Great experience with Drive-A-Matic

Great experience with Drive-A-Matic and Sophia and Patrick were both amazing The only downside was that the car had some sill damage before I got it some of the potholes in Barbados are crazy - drive slow This was duly logged by the agent but there was hidden damage to the wheel rim eventually leaving me with a slow puncture However this company has a great focus on customer service and they weren t about to leave me waiting around I decided to have a go changing the tyre myself but Patrick arrived with a spare tyre before I had the first lugnut off and had me back on the road in maybe 5 minutes Even though it was a pain to have to deal with a flat tyre when I saw where the damage was on the inside of the rim there s no way the company could have known beforehand without putting the car on a lift Aside from that this little car was a star easy to drive with the best air conditioning ever and it was really easy on petrol Next time I m on one of the islands I ll definitely use them again Thanks very much to both of you

I was a bit apprehensive reading some

I was a bit apprehensive reading some reviews but I am so glad that I decided to book with Drive-A-Matic in Barbados From the time of the booking process Valencia answered all questions I had I was VERY specific with the type of car that I wanted Suzuki Jimny Sport hardtop and this was one of the only companies on the island to have this new car Valencia assured me that I would receive that exact vehicle they just couldn t guarantee the color which I obviouslyunderstood They delivered the exact vehicle to me AND in the color I wanted The price for the rental was competitive with the full insurance I had no issues The office is right outside of the airport gates and given that I pre-registered there wasn t any long hassle to receive the car They had me in and out upon check-in and when returning the vehicle I would gladly rent from them again

Very good car hire company

Hired a car for 9 days and were excellent on several occasions Firstly car was new clean and worked great They were also very easy to reach on phone and email when I wanted to change date of the booking at short notice When I needed the agents to add an additional driver mid-booking they drove round with the paper work to me within 30 minutes which was great service Finally it was the honesty the company showed I damaged the car by hitting the curb and the damage was quite reasonable - a dent into the side You expect the worst from a car hire company in these situations knowing they have pre-authorised 1000 on your card They only charged 125 for the damage which I thought was extremely fair - I have no doubt that 99 of other car hire companies world wide would have exploited the situation badly Without hesitiation would recommended this company