Maxgaming Reviews

Ordered a mouse from them on the 15th of March and still have not received it Poor customer service

Hello everyone I ordered from max gaming approximately a week ago I live in a Scandinavian country but my package has not arrived yet They say that the arriving time to scandanavian countries is around 3-8 days I know that the holidays can affect the shipping times but if the I will update if I even get the package

Ordered a variety of items including mousepads from maxgaming Upon returning some of them for which you ll have to manually email them I was informed that they would charge and I quote some extra fees for every opened product even though I told them I hadn t opened all products only due to the reason outlined below They were unable or unwilling to quantify exactly what this amount was in advance Because it took over a month the expected arrival time of some of the items I was waiting for kept being pushed back to dispatch my order I took it upon myself to order some of these mousepads at different retailers which didn t have a month lead time I don t think this is much or any fault of maxgaming though as international shipping delays and expected arrival times are hard to predict currently After receiving the order from maxgaming I was surprised by the abysmal packaging the order was packed in a single cardboard box without any extra padding I assume this is why the packaging of 2 mousepads were slightly roughed up some creases here and there I opened a couple of mousepads swiped a mouse across them and concluded that some of them weren t it for me AC varients I was unsatisfied with the quality of the grip of the rubber underneath the pads to be exact This all seems to be perfectly in line with their open purchase policy which I will quote here you may check your products in the required manner to certify that it complies with its description and properties Apparently opening a mousepads packaging does not fall within this check according to maxgaming as they referred to this sentence in their T C MaxGaming MaxFPS AB has the right to make a reduction if the product has been depreciated Honestly I have no idea how anyone would check a product without ever opening the packaging so as far as I m concerned it s just a way to charge people when anything gets returned regardless of the state of the product The end result of this all was them charging 10 per mousepad of which they divined it had been opened All mousepads I opened were returned in pristine condition I even made sure to open them from the bottom to avoid breaking the seal to avoid damaging the packaging in any way I would have been perfectly fine with this charge just for the convenience of being able to try out some of these mousepads if only they had stated this clearly on their website instead of this backhanded sneaky way of snaking themselves into some pittance fees At least the partial refund was relatively fast so I ll add a star for that

Don t get me wrong the company is great and has absolutely everything you need for peripherals and I would give it a 5 5 but the big problem is that they re ONLY using PostNord It is by far the worst delivery company I have ever used I have never had a good experience with them always delayed by 2-3 days or in the worst case scenario over a week Once my package got lost while PostNord were delivering it but at least the company I purchased the package from refunded me I ordered on Wednesday morning and MaxGaming sent it in the afternoon which is superb but unfortunately it took 5 whole days for the package to even reach Finland Remember that I paid 10 euros for the more expensive delivery 1-3 days with tracking absolutely horrible I have had free shipping from Sweden with 2 times faster delivery by other companies What a joke of a company PostNord is not to mention their USELESS customer service They don t help jackshit I m surprised they re getting paid

bought arctis 7 for 66 but veeeeeeeeeeeeeeeeeeery slow shipping

They shipped really fast but they shipped the wrong keyboard The return was handled reasonably quick

ok So far i have no problems in buying products from MaxGaming since today I bought some Ice mouse feet for my logitech G pro wireless superlight sadly after i received and opened the package the mousefeet were bended I sended maxgaming a email and they responded really quick i asked if i could get a replacement but they asked me if i contacted the carrier about a reclamation errand idk what it means because every other internet webshop when i had a problem and sended the costumer support a message they handled my case always as expected im just going to wait and keep your guys up to date with the outcome i am sure the costumer support will help me out EDIT okay as expected i received new mouse feet and this time they where perfect it was not hard to communicate with the costumer service i only have 1 thing to add i payd for fast delivery what toke me the first time 1-2 days the replacement however toke 8 days in my opinion if a costumer paid for fast delivery then send the replacement also as soon as possible because i had no mousefeet for 8 days wich means i could not play games that is in my opinion not max gaming However they fixed the problem sended me a new pair definitely will buy more here in the future

First i ordered a few switches which were not in stock On the website you could ordered them because they expect it the next month But when it was the next month the date was extended to the next month and so on Now they don t know anymore when to expect them and you can t also order them on there website I bought some other switches who were on stock and got them pretty fast in my opinion I live in belgium and they got track and trace Im glad i got those switches and they cannot send what they didn t get but im still hoping they will be on stock fast They update the website if there unsure when to get so i give it 4 stars

Hi AllOriginal review is below the dashed line This is an update The Glorious mouse was finally delivered inn January I had by then given up hope on Maxgaming delivery and spent around 150 on Logitech G Pro mice The Glorious wireless mouse from Maxgaming was well packed and the mouse works well I increased number of stars from 1 star to 4 star Please do not buy from them My item shipped on 10-Dec and is pending delivery today 13-Jan I followed up with customer support several times but each time their answer are from a template putting the blame on Covid If you buy from them ensure you chose a shipping that s fast and expensive or else there is no guarantee the item will ever be delivered Meanwhile sellers in USA proactively email me to send another shipment when they see USPS has not been able to deliver the item on time

UPDATE The customer service was quick to reply Received a product with a minor defect at first but the customer service was trying to help me solve the issue by replacing the product or by refunding me after i showed them pictures of the product Since the defect was very small i managed to fix the issue by myself