Maxiclimber Reviews

The clip broke off for the phone holder

The clip broke off for the phone holder the first day we brought it home Badly designed phone holder Then a year of barely using it as we were putting it away the bottom piece where it folds snapped off too We were able to get a replacement but they unfortunately sent it to the wrong place and now they cannot locate a new piece for me and it has been over two months since I ve asked for replacement parts The lack of communication is extremely unfortunate I keep having to pester them about where my parts are and no one has a clue when the new one will come in I recommend you all to get something else A stationary bike might be a better investment than this

This company is the worst

This company is the worst - with a lack of info on their site or ig I was under the impression when I clicked on the ad I was purchasing something with resistance but it wasn t- few weeks later I see there are two versions of the machine I reached out to the company and their refused to do anything about it - literally just emailed and told me I m past the 30 day warranty and that my onlyOption is to buy another one This machine is crap and does NOTHING for you it s a joke - I would never order the newer machine after I was treated that way

Awful company

Awful company awful customer service cheaply made crap Runners will snap rendering it useless Display doesn t work Absolute joke Don t waste your money on this trash

The machine is ok but

The machine is ok but the display is a joke the pistons don t maintain their resistance once they are warmed up and the thing that frustrates me the most is that you can t buy the cross crawl handlebars unless you buy them as part of a package This package wasn t offered when I purchased my machine I can t spend another 500 just to get the handlebars and I shouldn t have to

This is clearly a very poorly run

This is clearly a very poorly run business My entire experience has been frustrating and horrible The only thing Maxiclimber has been able to accomplish is charging my card I deeply regret placing my order and all the time I have wasted tracking it down I m now cutting my losses giving up on trying to work with this company and disputing the charge with American Express

Waste of money

I received my climber today on 2 14 and was very disappointed in the quality as well as there s zero resistance on the machine I called customer service and was told return shipping was my responsibility which is stated in the facts Good luck finding this information it s buried on the site Its very clear that it can be returned within thirty days but nowhere on the site does it explain how to do this I will never recommend this company to anyone it s a very deceptive business practice to not have the return policy clearly written

Horrible customer service and defective

Horrible customer service and defective unit I bought a MaxiClimber XL 2000 and was not able to put it together as one of the knobs would not unscrew making it so I could not put the unit together I emailed called them many times and tried everything they suggested but nothing would make the screw turn I asked to get a replacement or refund and they refused to replace the defective item and said I could get a refund but I would need to ship the unit back to them The box was huge and would be way too expensive to ship back Their 30 day guarantee is only if you pay to get it shipped back to them and it does not matter if they item they shipped you was broken defective Nowhere on their website does it state this Will never do business with them again