Mbusa Reviews

I have a 2015 S550

I have a 2015 S550 only driven 37000 miles always kept it in the garage and never driven it in snow or rain day People call this car the best among the best but the quality of some part is inferior to a car at a very low price I have two more cars older than this but I ve never seen BUBBLES appear on the plastic chrome coating on the front grill this car does I was very disappointed in this part and in proportion to the fact that it is the best car I hope that the quality can be improved even in small parts if possible

Terrible Service Worse Vehicles

I had a vehicle with an emissions recall It took them seven months to provide the parts and in the meantime because of the vehicle needed other major repairs I tried to speak to several different departments which just passed me off in circles MSB should be ashamed Horrible vehicles and terrible service

Mercedes Sprinter Sucks

Mercedes Sprinter Sucks Don t be fooled by the Van Life people or anyone else for that matter Google Spinter van exhaust recall I made the mistake of purchasing this lemon of a vehicle with the worst exhaust problems It has been in the shop 3-4 times due to exhaust issues and only 1 was a recall I met other Sprinter owners who didn t realize there was a recall and paid 6 000 to repair There was a major lawsuit and they settled for millions of dollars which does nothing for you the Mercedes owner I thought Mercedes were solid cars I was dead wrong

Stay away from Mercedes Run Run Run

I took my car to the dealership over 7 times for the same AdBlue light issue and a check engine light that stemmed from the authorized dealership in Virginia Beach VA doing a recall to modify the emission system in the vehicle The car does not start and requires programming every 500 miles The dealership has not been able to fix it after 7 times and they asked me to call MB of USA I did that and their customer service is the worst ever They said that this is the dealership issue and I am back and forth with them and the dealership People simply need to stop buying Mercedes altogether This is by far the worst experience I have ever had with a dealership or an auto maker Sending this Mercedes to the junkyard where it belongs

my Mercedes failed the brake booster

my Mercedes failed the brake booster recall in 6 2022 and was towed from home to the FT Walton Mercedes dealership until it could be repaired Received a call to pick it up on 1 20 2023 It had 4 flat tire rust stains on the outside of the car from a sprinkler system back hatch button was broken radio panel was blank A C had rusted and didn t work windshield wiper arms were rusted car was shaking when driving due to the car not being started or moved in over 6 months I have made over 200 calls to Mercedes -Ft Walton and the Mercedes Benz Customer service with no return call or it everyone else responsibility I AM NO LONGER DRIVING THE CAR BECAUSE I DON T TRUST IT I JUST WANTED THEM TO RETURN THE CAR IN THE CONDITION I GAVE IT TO THEM

Just buy a Honda

Friend s C300 broke down because the drive belt shot off taking out both the AC and the alternator Mind you this thing had 12k miles She bought a Honda Accord 2 0T and it has been rock solid reliable The C300 was under warranty but at this point the car had mechanically totaled itself multiple times

Do not take your Mercedes to Park Pace Grapevine Tx owned by The Avondale Group of Dealerships

Do not take your Mercedes to Park lace Grapevine for Service I too my Wifes E 550 convertible with 10 000 miles on it for repair with the disrespectful people at Park Place of Grapevine Owned by Avondale Dealerships Our 2012 garage kept and pampered always E 550 convertible we took in to fix the back up camera They suggested oil change etc I did all that was suggested Park Palce of Grapevine Tx keprt the car for one month They parked it outside in 106 degree heat and melted the wood panels ion the dash and door panel trim off the car due to the heat and wanted me to pay for it So they destroy my perfectly nice wo0d panel interior and tell me I must pay for it Do not go to Park Place Mercedes Benz Grapevine owned by The Avondale Group of Dealerships unless you are prepared to be treated with disrepect3and charged an extra 3700 for something caused while you car was kept at there Dealership Service Department I just purchase a GLE580 but it was not from these disrepectful people at Park Place Mercedes Grapevine Tx owned by The Avondale group of Dealerships By your New Mercedes elsewhere and have it Serviced by a dealership that i s more written an online review in my life Do not take your Car to Park Place of Grapevine for Service

My 2014 E 350 broke down at 92k miles

My 2014 E 350 broke down at 92k miles Transmission oil got into radiator Must be defective when purchased Regularly serviced at their dealership who told me to call Mbenz USA to split invoice of 13k Darrell in customer service replied my call after a week and was very very rude Had no good explanation Said sorry it s bad luck Never replied my emails The dealership felt sorry for not getting any help from Mbenz USA

brand new 2020 amg gtc

Leased a brand new 2020 amg gtc roadster 2 2021 On the drive home got first error message and noticed busted subwoofer After that engine lights Then engine lights again Then 4 simultaneous error messages Multiple knocking sounds Overall 189k car has been in the shop with 10 different issues for about 70 days Customer service from MBUSA is truly disgusting Ignoring multiple calls and messages and multiple emails Asked them multiple times to take car back and they refused Have to thru lemon process to get rid off this piece of junk Never offered apology or any sort of mediation for the experience How in the world they are allowed to sell products they cannot support is beyond me