Mazdausa Reviews

If I could score less than one star terrible experience

If I could score less than one star I would I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda What should have been a routine visit turned into a distressing and traumatic ordeal My car abruptly died on the freeway without any warning lights so I brought it in for servicing Initially I was offered a loaner car which I appreciated However the subsequent communication regarding the repair of my vehicle was inadequate and concerning I was informed via email that the necessary part for my car wouldn t be available until July and was abruptly instructed to return the loaner car immediately without any consideration for my circumstances This lack of empathy and support was shocking especially as a loyal Mazda customer Furthermore throughout the ordeal I experienced racial and gender profiling Instead of addressing my concerns and questions I was met with aggression and threats of police involvement which made me feel targeted and discriminated against When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions I was told that my email was deemed direct and straightforward so the aggressive response was deemed necessary Additionally the loaner agreement I signed did not have an expiration date When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up he assured me they would call to provide a grace period if needed However instead of honoring their word they demanded I return the car immediately lying about the agreement This manipulation and gaslighting tactic along with harassment and threats are not only unethical but also against the law This explanation is unacceptable Responding to a concerned customer with threats of police involvement is never justified especially when all I sought was clarity and assistance Instead of addressing my follow up concerns and questions I was met with aggression and threats of police involvement They said they were going to report the car stolen and demanded I pick up and drive my car that doesn t have a working engine This behavior was completely unwarranted and left me feeling insulted and degraded Throughout the ordeal I sought clarification and assistance but was met with hostility and disrespect The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable Their recommendation was for me to drive my car off their lot with no working engine which is not only unacceptable but life-threatening I have also emailed the owners of Putnam and Mazda s office of the CEO and have yet to receive any response I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general The mistreatment I endured including racial and gender profiling reflects poorly on their reputation and I hope they take steps to improve their customer service in the future

NELSON TULSA - INEFFICIENT UNPROFESSIONAL INCONSIDERATE AND UNCARING

UPDATE - I m now being harassed by other organisations because they ve shared my details All because one member of staff was inefficient They re uncaring about the effect their actions has had on a random person who doesn t even LIVE in their country I ve been asking for EIGHT MONTHS for them to rectify the issue and they still have not done it Well where do I begin It s been months trying to get Nelson Mazda in Tulsa to change their contact email for their actual customer They re Breaching Data Protection by sending an invoice with a vehicle vin number to someone who has nothing to do with the vehicle the dealership or their customer I m just a random person because their attention to detail over confidential information is sadly lacking They can t even get an email address right Accuracy Zero Customer Service non-existent Response to emails none HARASSMENT continuous I have reported this so called dealership as SCAMMERS to the authorities for a start as a potential phishing scam wanting my personal details because they do not respond to my email requests to remove my details from their database 1 I do NOT own a Mazda in the USA2 I have NOT brought my vehicle to them for a service EVER 3 I do not live in the USA so for me to bring my vehicle to them for a service would be nigh on impossible 4 At the exorbitant prices on their invoice I wouldn t use them anyway 5 If they cannot input a simple thing such as a customer s email address accurately into their database it makes it highly doubtful as to the accuracy of anything else they do I do not see professionalism in their attention to detail no verification personally with their actual customer as to the accuracy of their contact email address 6 As I have notified them on SEVERAL occasions they ARE USING THE WRONG EMAIL ADDRESS 7 I don t care that it s not the same one as I email them on THEY ARE USING MY BACK-UP EMAIL ADDRESS Continually 8 As for customer service Their team is abysmal if they cannot apologise to a non-customer who is being harassed by their incessant use of an email that had been input incorrectly WITHOUT checking personally with their actual customer that they have the CORRECT information 9 I have notified them several times because they have not rectified their error that THEY have been reported to the fraud department of the UK cybercrime investigations as SCAMMERS 10 I have given them the benefit of the doubt for sometime but now they will have a Scam warning against them And I tried to put a review on their website advising people of their inability to act in a professional manner in accuracy customer service and administration etc However because I am not in USA I was blocked from doing so I have asked them politely on several previous occasions now I have DEMANDED that they Rectify THEIR Error Immediately

Dissing disabled

I chose the Mazda brand because of all it s advertised to be I should have researched Safford Brown Chantilly Mazda better I reached out to Mazda USA hoping for help to make things right They said all the right things but did nothing Be prepared for ALL the sales tactics that give car salesmen a bad name This dealership gives the appearance of treating you well but they intend to do anything they can to take advantage of you in the sales process While in the showroom the day I bought from them I overheard several conversations between salesmen about how they d stuck it to other customers Overall bad behavior from sales As I described my accessibility need to the salesmen I was working with other sales people laughed Humilitating I chose Mazda because of the brand s disability assistance program Our experience - they use a handwritten offer sheet listing optional items meant to distract you from focusing on the real numbers The handwritten sheet with crossed out numbers will be a challenge if have learning disorders dyslexia or dyscalculia - though they advertise that they honor Carmax estimates on trade-ins their initial trade-in offer was significantly lower than Carmax When they were presented with the written Carmax offer they just changed the numbers elsewhere on the offer sheet to get the price they wanted - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability After several appointments to make the change Safford Brown is now telling me that my only option is to pay over 12 000 to purchase another model - this dealership did not honor the advertised veterans appreciation discount either Beware If you re elderly disabled or just want to deal with honest people think again Their sales practices are deliberate dishonest and deceitful Someone please tell me - is this financial abuse - is this kind of abuse of disabled illegal

Terrible Customer Service

My car received a ticket in Maryland because of the dealership license plate bracket advertisement THEY put on my car without asking The representative at Mazda s corporation said we don t take care of our customers when we cause any undue financial burdens I called the head customer service of Mazda after I called the dealership because I wanted them to be aware of the police ticket burdens they re causing their customers I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential 70 ticket MD law TA 13-411 C1 As a consumer I only deal with businesses who take care of their paying customers Since the Alexandria VA Brown s dealership put license plate brackets on ALL their vehicles without asking then the police ticket issued because of the Dealerships actions should be fully taken care of by the dealership The lical Mazda dealership has not responded to my emails on this situation to date I expect Mazda to own up to their neglect of state laws pay out their petty cash account for ALL fees caused by their actions I ll be going to court as soon as a court date is issued I expect the dealership to pay for my money spent to fight a case I didn t have any actionable hand in doing

Sales Manager Ripoff

Bommarito MazdaMy Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement On 9 29 2018 my 1st stop was at Bommarito Mazda BM since I really liked the looks of the Prot g 5 and wanted to see the car and pricing once there the Mazda 3 caught my attention but I made it clear that I was only looking and still had 3 months left on my lease That s when it all started Sales manager Dennis got involved and offered me a deal to put me in the Mazda 3 now and that he would take care of my current auto lease - including any repairs needed new tires some body work and last 3 payments just leave it here take the new car and I will take care of everything he even took time to show me where it would be parked Beginning in December thru March I have received notices from Nissan and their collection agency that I owe over 750 for various items December - January I was told by BM not to worry Last week when talking personally to Dennis he accused me of calling him a liar and that he would only pay only the 395 Disposition Fee and nothing else he stated that I would need to settle the remainder with Nissan he has fulfilled his agreement plus some already Doesn t make much sense that I was told not to worry about anything I was lied to by Dennis and then ignored for over 3 months It s crazy but I get better service from a Subway rep when buying a 9 00 sub vs buying a 27 000 car

Mazda refuses to correct a safety issue

In regard to the following issue I tried reaching out to Bountiful Mazda and requested to have a service manager reach out to me I have tried following up multiple times and have not received a response nor any resolution It seems Bountiful Mazda is willing to sell vehicles with known issues and then refuses to stand behind their product This has been such a terrible customer service experience and I have completely lost all faith and trust Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system The ghost turns the volume all the way up and shouts navigation will be at this volume over and over again 10 times in a row I try turning down the volume but the ghost continually changes the volume back to max and continues shouting Most often this occurs when facing the sun The ghost also changes all sorts of system settings some relating to safety features such as lane departure and blind spot warnings When this occurs it is incredibly distracting and many times I have had to pull off the side of the road until the issue subsides just to get back on the road and have the issue continue to persist This safety issue surfaced shortly after my warranty expired In having the vehicle serviced I was told it was either the control knob or infotainment screen In 2023 I opted to have the control knob replaced out of pocket as that was the less expensive option 600 The screen replacement was quoted at 1200 Since that time the issue has persisted and worsened In doing my own research online thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020 The ghost is attributed to the touch screen function and a faulty wire mechanism Many consumers have taken apart their dashboards a huge undertaking to disconnect the touchscreen wire and resolved the ghost problem leaving the touchscreen non-functional I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory sensory sensitivities They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years

Key FOBs are planned obsolescence

Key FOBs are planned obsolescence I have a Mazda 6 and it s a great car but they charge you hundreds for replacement FOBs

Bought my new Mazda3 in 2019

Bought my new Mazda3 in 2019 Great car but the dealer and Mazda itself are terrible My heated seats won t function properly and the dealer will not call me back Left message after message so I called Mazdausa They promised to call me back and after repeated calls to them they never call back No excuse for not returning calls Ignore your customers they ll go away I know I am

2022 cx5 recall without the recall

We bought a 2022 cx5 Mazda and the drivers side light is already groaning and needing replaced 1700 00 not including the labor Its a known problem for Mazda because the tech we talked to called it a recall without the recall 6 hours of driving so I could get a diagnoses and 6 more hours once they order the part and 3 5 hours for them to fix it I live in the middle of nowhere and that is why I bought what I thought was a reliable car to avoid driving back a forth to dealers Car dealers around here no longer offer loaner cars while they repair your vehicle Thank You Mazda for your attention to detail and using the cheapest least reliable parts on your vehicles I m sitting here wishing I would have bought a Toyota or Honda and that I could get all my driving time back