


Mazda USA Official Site | Cars, SUVs & Crossovers | Mazda USA
Based on authentic user experiences
Kaliman Herrera
6731 reviews
N/A
1 year ago
This is an update to a previous review
This is an update to a previous review On 11 22 22 I bought my 2023 Mazda CX-9 Signature AWD below MSRP and the sales team experience at Mazda South Orlando FL was outstanding The looks of the car inside and out and the outstanding sales team made me feel I had made a great deal However when I called the parts dept the next day to order mud guards all weather mats and other items to enhance my car the parts guy told me to get them somewhere else because Mazda didn t make those The car reached 5K and I took it in for service The advisor offered a free car wash with the service and I said yes Moments later I was told that my rear wiper needed to be replaced and I had to pay for it I told the service advisor that my car was new and maybe it was factory defective his story changed and said that it didn t need replacement And of course my car didn t get the promised wash Why Maybe because that was my first service and there was no charge I escalated the problems above to the management staff making it clear to the person I spoke to by text that the mechanics were either dishonest with customers like me by selling parts we don t need to charge us labor or the car manufacturer doesn t stand behind the parts it uses to build its cars that it had to be one or the other In return the person I brought my concern to had the advisor call me to explain again that the rear wiper didn t need replacement The advisor never offered an apology for not washing my car when he was the one making the offer in the first place I didn t want to hear the advisor again What I wanted to hear was what Mazda management team would do to correct the problem but it didn t happen I ended up my previous review by adding Sorry Mr Don Mealey for the bad rating but I think you have some work to do in the service and parts dept where I needed to add a few items to my new car when I bought it and the parts dept simply told me to get lost A few days after I received a call from a man asking me to change my review and offered to treat me to some drinks Drinks don t buy me Correcting the issues they have will I don t want anyone to become a victim when they take their car for service For those of you thinking about buying a Mazda CX-9 signature the car turning radius is horrible I can park turn and make a u-turn better on my 40 passenger bus Additionally the fuel consumption is bad for a car its size I got between 250 and 300 miles per tank at 57 00 each fill up You will do better in a Corvette with 500HP 25-29 MPG The 2023 Mazda CX-9 Signature has so many negatives that my 16 years old daughter didn t want to keep it as her first car After going to different car dealers in Orlando and Tampa FL on 6 30 2023 I traded that car at a different brand dealer where the best trade-in offer for said Mazda was 30K when I paid 50K for it As a previous Mazda owner I say no more Mazdas for me They don t hold the value performance is poor gas consumption is excessive and parts department and service team don t know what customer service is First report before they moved to this new location This dealership used to be clean and inviting however now the place looks like a used car lot unkempt and ugly The sales staff are friendly but that is not good enough for me to give them my business
Aline Urkumyan
6731 reviews
N/A
1 year ago
If I could score less than one star terrible experience
If I could score less than one star I would I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda What should have been a routine visit turned into a distressing and traumatic ordeal My car abruptly died on the freeway without any warning lights so I brought it in for servicing Initially I was offered a loaner car which I appreciated However the subsequent communication regarding the repair of my vehicle was inadequate and concerning I was informed via email that the necessary part for my car wouldn t be available until July and was abruptly instructed to return the loaner car immediately without any consideration for my circumstances This lack of empathy and support was shocking especially as a loyal Mazda customer Furthermore throughout the ordeal I experienced racial and gender profiling Instead of addressing my concerns and questions I was met with aggression and threats of police involvement which made me feel targeted and discriminated against When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions I was told that my email was deemed direct and straightforward so the aggressive response was deemed necessary Additionally the loaner agreement I signed did not have an expiration date When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up he assured me they would call to provide a grace period if needed However instead of honoring their word they demanded I return the car immediately lying about the agreement This manipulation and gaslighting tactic along with harassment and threats are not only unethical but also against the law This explanation is unacceptable Responding to a concerned customer with threats of police involvement is never justified especially when all I sought was clarity and assistance Instead of addressing my follow up concerns and questions I was met with aggression and threats of police involvement They said they were going to report the car stolen and demanded I pick up and drive my car that doesn t have a working engine This behavior was completely unwarranted and left me feeling insulted and degraded Throughout the ordeal I sought clarification and assistance but was met with hostility and disrespect The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable Their recommendation was for me to drive my car off their lot with no working engine which is not only unacceptable but life-threatening I have also emailed the owners of Putnam and Mazda s office of the CEO and have yet to receive any response I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general The mistreatment I endured including racial and gender profiling reflects poorly on their reputation and I hope they take steps to improve their customer service in the future
Janice Watkins
6731 reviews
N/A
1 year ago
NELSON TULSA - INEFFICIENT UNPROFESSIONAL INCONSIDERATE AND UNCARING
UPDATE - I m now being harassed by other organisations because they ve shared my details All because one member of staff was inefficient They re uncaring about the effect their actions has had on a random person who doesn t even LIVE in their country I ve been asking for EIGHT MONTHS for them to rectify the issue and they still have not done it Well where do I begin It s been months trying to get Nelson Mazda in Tulsa to change their contact email for their actual customer They re Breaching Data Protection by sending an invoice with a vehicle vin number to someone who has nothing to do with the vehicle the dealership or their customer I m just a random person because their attention to detail over confidential information is sadly lacking They can t even get an email address right Accuracy Zero Customer Service non-existent Response to emails none HARASSMENT continuous I have reported this so called dealership as SCAMMERS to the authorities for a start as a potential phishing scam wanting my personal details because they do not respond to my email requests to remove my details from their database 1 I do NOT own a Mazda in the USA2 I have NOT brought my vehicle to them for a service EVER 3 I do not live in the USA so for me to bring my vehicle to them for a service would be nigh on impossible 4 At the exorbitant prices on their invoice I wouldn t use them anyway 5 If they cannot input a simple thing such as a customer s email address accurately into their database it makes it highly doubtful as to the accuracy of anything else they do I do not see professionalism in their attention to detail no verification personally with their actual customer as to the accuracy of their contact email address 6 As I have notified them on SEVERAL occasions they ARE USING THE WRONG EMAIL ADDRESS 7 I don t care that it s not the same one as I email them on THEY ARE USING MY BACK-UP EMAIL ADDRESS Continually 8 As for customer service Their team is abysmal if they cannot apologise to a non-customer who is being harassed by their incessant use of an email that had been input incorrectly WITHOUT checking personally with their actual customer that they have the CORRECT information 9 I have notified them several times because they have not rectified their error that THEY have been reported to the fraud department of the UK cybercrime investigations as SCAMMERS 10 I have given them the benefit of the doubt for sometime but now they will have a Scam warning against them And I tried to put a review on their website advising people of their inability to act in a professional manner in accuracy customer service and administration etc However because I am not in USA I was blocked from doing so I have asked them politely on several previous occasions now I have DEMANDED that they Rectify THEIR Error Immediately
Grace
6731 reviews
N/A
1 year ago
Dissing disabled
I chose the Mazda brand because of all it s advertised to be I should have researched Safford Brown Chantilly Mazda better I reached out to Mazda USA hoping for help to make things right They said all the right things but did nothing Be prepared for ALL the sales tactics that give car salesmen a bad name This dealership gives the appearance of treating you well but they intend to do anything they can to take advantage of you in the sales process While in the showroom the day I bought from them I overheard several conversations between salesmen about how they d stuck it to other customers Overall bad behavior from sales As I described my accessibility need to the salesmen I was working with other sales people laughed Humilitating I chose Mazda because of the brand s disability assistance program Our experience - they use a handwritten offer sheet listing optional items meant to distract you from focusing on the real numbers The handwritten sheet with crossed out numbers will be a challenge if have learning disorders dyslexia or dyscalculia - though they advertise that they honor Carmax estimates on trade-ins their initial trade-in offer was significantly lower than Carmax When they were presented with the written Carmax offer they just changed the numbers elsewhere on the offer sheet to get the price they wanted - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability After several appointments to make the change Safford Brown is now telling me that my only option is to pay over 12 000 to purchase another model - this dealership did not honor the advertised veterans appreciation discount either Beware If you re elderly disabled or just want to deal with honest people think again Their sales practices are deliberate dishonest and deceitful Someone please tell me - is this financial abuse - is this kind of abuse of disabled illegal
Imangel
6731 reviews
N/A
1 year ago
Terrible Customer Service
My car received a ticket in Maryland because of the dealership license plate bracket advertisement THEY put on my car without asking The representative at Mazda s corporation said we don t take care of our customers when we cause any undue financial burdens I called the head customer service of Mazda after I called the dealership because I wanted them to be aware of the police ticket burdens they re causing their customers I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential 70 ticket MD law TA 13-411 C1 As a consumer I only deal with businesses who take care of their paying customers Since the Alexandria VA Brown s dealership put license plate brackets on ALL their vehicles without asking then the police ticket issued because of the Dealerships actions should be fully taken care of by the dealership The lical Mazda dealership has not responded to my emails on this situation to date I expect Mazda to own up to their neglect of state laws pay out their petty cash account for ALL fees caused by their actions I ll be going to court as soon as a court date is issued I expect the dealership to pay for my money spent to fight a case I didn t have any actionable hand in doing
Al Goldsmith
6731 reviews
N/A
1 year ago
Sales Manager Ripoff
Bommarito MazdaMy Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement On 9 29 2018 my 1st stop was at Bommarito Mazda BM since I really liked the looks of the Prot g 5 and wanted to see the car and pricing once there the Mazda 3 caught my attention but I made it clear that I was only looking and still had 3 months left on my lease That s when it all started Sales manager Dennis got involved and offered me a deal to put me in the Mazda 3 now and that he would take care of my current auto lease - including any repairs needed new tires some body work and last 3 payments just leave it here take the new car and I will take care of everything he even took time to show me where it would be parked Beginning in December thru March I have received notices from Nissan and their collection agency that I owe over 750 for various items December - January I was told by BM not to worry Last week when talking personally to Dennis he accused me of calling him a liar and that he would only pay only the 395 Disposition Fee and nothing else he stated that I would need to settle the remainder with Nissan he has fulfilled his agreement plus some already Doesn t make much sense that I was told not to worry about anything I was lied to by Dennis and then ignored for over 3 months It s crazy but I get better service from a Subway rep when buying a 9 00 sub vs buying a 27 000 car
Ryan M
6731 reviews
N/A
1 year ago
Mazda refuses to correct a safety issue
In regard to the following issue I tried reaching out to Bountiful Mazda and requested to have a service manager reach out to me I have tried following up multiple times and have not received a response nor any resolution It seems Bountiful Mazda is willing to sell vehicles with known issues and then refuses to stand behind their product This has been such a terrible customer service experience and I have completely lost all faith and trust Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system The ghost turns the volume all the way up and shouts navigation will be at this volume over and over again 10 times in a row I try turning down the volume but the ghost continually changes the volume back to max and continues shouting Most often this occurs when facing the sun The ghost also changes all sorts of system settings some relating to safety features such as lane departure and blind spot warnings When this occurs it is incredibly distracting and many times I have had to pull off the side of the road until the issue subsides just to get back on the road and have the issue continue to persist This safety issue surfaced shortly after my warranty expired In having the vehicle serviced I was told it was either the control knob or infotainment screen In 2023 I opted to have the control knob replaced out of pocket as that was the less expensive option 600 The screen replacement was quoted at 1200 Since that time the issue has persisted and worsened In doing my own research online thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020 The ghost is attributed to the touch screen function and a faulty wire mechanism Many consumers have taken apart their dashboards a huge undertaking to disconnect the touchscreen wire and resolved the ghost problem leaving the touchscreen non-functional I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory sensory sensitivities They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years
Penguin
6731 reviews
N/A
1 year ago
Key FOBs are planned obsolescence
Key FOBs are planned obsolescence I have a Mazda 6 and it s a great car but they charge you hundreds for replacement FOBs
George Franklin
6731 reviews
N/A
1 year ago
Bought my new Mazda3 in 2019
Bought my new Mazda3 in 2019 Great car but the dealer and Mazda itself are terrible My heated seats won t function properly and the dealer will not call me back Left message after message so I called Mazdausa They promised to call me back and after repeated calls to them they never call back No excuse for not returning calls Ignore your customers they ll go away I know I am
shreedcrowe
6731 reviews
N/A
1 year ago
2022 cx5 recall without the recall
We bought a 2022 cx5 Mazda and the drivers side light is already groaning and needing replaced 1700 00 not including the labor Its a known problem for Mazda because the tech we talked to called it a recall without the recall 6 hours of driving so I could get a diagnoses and 6 more hours once they order the part and 3 5 hours for them to fix it I live in the middle of nowhere and that is why I bought what I thought was a reliable car to avoid driving back a forth to dealers Car dealers around here no longer offer loaner cars while they repair your vehicle Thank You Mazda for your attention to detail and using the cheapest least reliable parts on your vehicles I m sitting here wishing I would have bought a Toyota or Honda and that I could get all my driving time back