Lexus Reviews

The excellence of the Maidstone Branch lives on in Canterbury

I am sad to say that the Maidstone branch of the franchise has closed due to the politics involved when the Motorline group was sold Despite this my service was moved to the Canterbury site at short notice together with some of the staff from Maidstone I m pleased to report that I need not have been concerned - the same level of excellent treatment of me and my vehicle were shown here as at Maidstone It says a great deal about Richard and Kim s professionalism resilience and empathy that they took up where they left off at Maidstone

WONDERFUL LEXUS LEEDS

This is going to be an unusual review as unfortunately it doesn t entail purchasing a car or having one serviced A young friend of the family set his heart on purchasing a car from Leeds Lexus but developed cancer midway through the process The sales team were absolutely superb in handling the situation They held onto the car through an uncertain period until unfortunately he was forced to cancel The team could not have been more sensitive and took back the car without fuss It has been a difficult time but my sincere thanks to Leeds Lexus Customer service without equal

Amazing

I ve had my Lexus for five years and when it came to selling it I contacted your Coventry branch Even though you could not buy it from me the sales person I spoke to on Saturday 30th September was so incredibly helpful and professional The service over the last five years was great from your Coventry branch and I would not hesitate to recommend you

Great service from start to finish

Called in at Lexus Preston to look at a car advertised on their website due to the fact that the insurance on our current model has become ridiculous We were met by a very friendly guy who immediately furnished us with coffee and biscuits Peter the salesman then introduced himself and showed us the car we were interested in My wife fancied another vehicle and he was very helpful in discussing the difference between the two When it came to getting a price on our current vehicle he even suggested I sold it on Motorway as price on there was better than what they could offer I must admit that I loved the no pressure approach We have brought from this branch before and have always found them above and beyond in their dealing with customers Thank you Peter you are a definite asset to this company The immediate welcome from the T boy sorry forgot your name puts one in a pleasant mood to begin with

I was great

I was great so helpful and an extremely enjoyable experience All staff were great a credit to you and my sales person Adrian Nastase was terrific far above and beyond so greatful it was also great that Adrian s manager came and introduced herself and was involved Must just mention the receptionist who was so so helpfulThank you allRon Smith forgot to say visited Gatwick centre

My trusty Lexus had a major issue which

My trusty Lexus had a major issue which due to the complexity of the repair only a Lexus Dealer could handle the repairs Service man Nicholas was absolutely amazing he kept me in the loop and actually took care of other things my car needed such as recalls and such Glasgow Lexus is awesome and I will recommend them to my friends thanks again

Lexus Hull

Lexus HullMy initial contact was Ben Douce He was enthusiastic and knew the products very well He handled my enquiry promptly and politely He arranged a test drive immediately and valued my car for the part exchange He rang me immediately when a car of my specification arrived at the showroom He was straightforward and I would like to thank him for all his hard work on my behalf

GREAT SERVICE AT LEXUS STOKE

Been reading the bad reviews on here and I can only assume people were dealing with a poor dealership Lexus Stoke has been very helpful from start to finish from offering a reasonable trade-in deal to handing the new car over in pristine condition in a nice little Japanese ceremony OK it s salesmanship but it was a nice touch Peter offered a decent test drive and was very knowledgeable about the car The real test will come if I have a problem with the car but a my last Lexus was brilliant and b if their performance is anything to go by so far I m pretty confident about their handling of it