Mcru Reviews

Home 2023 - MCRU

mcru.co.uk
3.34
41 reviews
Average Rating
Based on 41 user experiences

RatingFacts is an independent review platform and is not affiliated with Mcru (mcru.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.34 out of 5 by 41 Happy Customers

58.5%
0%
0%
0%
41.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 41 reviews

MCRU receives strong praise for product quality, fast delivery, and helpful, knowledgeable service, with multiple customers noting excellent communication and prompt dispatch. Several buyers report outstanding experiences, including helpful advice, free upgrades, and flexible solutions. Conversely, recurring complaints focus on what is described as excessive pricing, with some customers citing significantly lower prices for comparable or inferior alternatives elsewhere. A smaller but notable set of reviews criticizes aftersales support, citing unresponsiveness, dismissiveness, and issues such as receiving wrong items or delays. The owner’s communication style and occasional conflicts over returns, incentives, and order problems are also highlighted in critical feedback.

What customers love
  • Excellent product quality
  • Effective problem resolution
Common concerns
  • High pricing concerns
  • Disrespectful owner behavior

Last updated 2 months ago

C

Poor customer service

The chap who I spoke to seemed like he didn t really want to be bothered answering my questions Therefore I purchased a Sbooster BOTW MKII Linear Power from another company that works great is made in Europe All good
E

I have never met such disrespect for a buyer

The seller is completely uninterested in buyers I sent three emails no response Absolute ignore The 30-day return offer advertised on the website does not work at all This is a scam Even after 14 days they do not accept the items back even though it is provided by law
M

No more never

Order 62227Strongly framed with customs they wrote in the invoice the amount much more than paid in reality I had to pay a fee and deal with customs for a long time Also not happy with the quality of the product Avoid this terrible seller
K

The seller is dismissive and unhelpful

The seller is dismissive and unhelpful Wouldn t buy anything again from this company cannot recommend
M

very good products at good prices but

very good products at good prices but absolutely no customer service i was forced to pay nearly double for an item off a competitor but was happy to do so because they went out of their way to help me this guy seriously needs to up the customer care side
A

Ordered mains conditioner

Ordered mains conditioner after 11 days no sign of the item asked about ETA reply was basically wait we are busy chased again and response was do you want a refund no apology no you should get it within the next couple of days based on MCRU replies I decided on a refund terrible customer service cannot comment on product as never received
S

Dreadful customer service

Dreadful customer service Had to threaten legal action to get a refund Seller tries to claim items are bespoke when they are not he is either not fully aware of consumer rights or he is knowingly attempting to commit fraud Added to this the majority of the this mains stuff is snake oil - it doesn t improve the sound at all Speak to any high end manufacturer technical departments and they all say the same unless you are buying low end junk the equipment has all the filtering required why else do companies like Linn sells streamers at 20k with standard power cords DC on power lines is all rubbish the power amps convert AC to DC anyway
M

Aftersales very poor

Aftersales very poor I have used MCRU on several occasions and had no problem However my latest purchase I think I ordered the wrong item an sacd rather than the lp I wanted both same price Twice I emailed David and requested an exchange First return email was rude and didn t answer my question second email he hasn t responded to after a week I have given up and will sell the sacd on ebay and order my lp from elsewhere A shame really as I won t buy again from them
S

The owner David Brooks is really a very

The owner David Brooks is really a very unhelpful individual with quite an appalling manner Shockingly bad after sales support and really no knowledge of consumer rights No guaranteed delivery date and a claim that this is because he is struggling to meet demand This is one for the small claims court as people like this just should be allowed to do business I ve lost 440 right now as no sign of the product and no guaranteed delivery date AVOID
C

Supplied a power supply with connector

Supplied a power supply with connector on which is incorrect for the item that it was purchased for made me feel that it was my fault even tho i sent proof that the connector was too short and of wrong type told me that they have not got time or resources to deal with the issue no doubt they will make an excuse on here anybody who wants to see the photos are welcome

About Mcru

Home 2023 - MCRU

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business