Mcru Reviews

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mcru.co.uk
3.34
41 reviews
Average Rating
Based on 41 user experiences

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Rated 3.34 out of 5 by 41 Happy Customers

58.5%
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41.5%
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AI Review Summary Based on 41 reviews

MCRU receives strong praise for product quality, fast delivery, and helpful, knowledgeable service, with multiple customers noting excellent communication and prompt dispatch. Several buyers report outstanding experiences, including helpful advice, free upgrades, and flexible solutions. Conversely, recurring complaints focus on what is described as excessive pricing, with some customers citing significantly lower prices for comparable or inferior alternatives elsewhere. A smaller but notable set of reviews criticizes aftersales support, citing unresponsiveness, dismissiveness, and issues such as receiving wrong items or delays. The owner’s communication style and occasional conflicts over returns, incentives, and order problems are also highlighted in critical feedback.

What customers love
  • Excellent product quality
  • Effective problem resolution
Common concerns
  • High pricing concerns
  • Disrespectful owner behavior

Last updated 2 months ago

S

Highly recommended

I was looking for two linear power supplies for my BT smart hub 2 and my WiiM i messaged David a couple of times and he responded very quickly Delivery was fast and i was apprehensive on spending so much on two supplies thinking that improvements would be negligible but i was gobsmacked by the improvements A great company to deal with and will use again in the future Highly recommended
D

Great service

I was looking for some Critical mass footers or other brands to go underneath my Innuos Statement e mailed David Brook regarding options and he replied straight away giving recommendations and options so i ordered the critical mass and immediately dispatched with next day delivery highly recommended MCRU Critical mass footers that are now in place and sound amazing already
M

Purchase of a DS Audio cartridge

Purchase of a DS Audio cartridge This is a highly specialist device and requires a well informed dealer to supply I am pleased to say that advice was both honest and plentiful from someone who clearly knows his products and believes in them Absolutely no hard sell and an invitation to make up one s own mind as to the performance of the product Delivered on time with a quality courier Top marks
P

When MCRU get it right

When MCRU get it right they can be excellent as with my latest purchase Praise where praise is due
M

I ve bought from MCRU many times and

I ve bought from MCRU many times and always found the service to be good
S

Honest to the point and a superb product

This is my second review for MCRU as it s a completely differnt purchase I recently bought a Lab12 Melto2 phono stage and to be honest it has blown me away I can t believe the performance for the price the advice was to the point and honest as usual and the item arrived the next day earlier than promised I m now looking at my next purchese here for DIN cables
M

Great experience and product

David is a genius he gives you great advice and will tell you what s best for your set up The cable was ordered Friday evening and arrived on Tuesday very well designed I highly recommend MRCU
M

Northwest audio show best find

I first came across MCRU at the northwest audio show purchasing some power leads Since then I have now replaced all my power leads with their excellent products Running them through mains conditioner s the difference to standard lead s is night and day My system has much better base mids and separation Many say lead s are snake oil I say give MCRU a go before you dismiss these products Great product at a reasonable price great customer service Thank you MCRU
S

Great bunch of guys I purchased a 6

Great bunch of guys I purchased a 6 gang audiophile power block at Christmas unfortunately I miss measured the length of power chord the kind team altered the length free of charge I d highly recommend the site for hi-fi enthusiasts
C

Steve

Very prompt and efficient service The product I ordered was out of stock so I was a offered a free upgrade Look forward to visiting MCRU at the North West Audio show in June

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