MHW | Vélo & vélo électrique acheter dans notre boutique en ligne
Based on authentic user experiences
Mustafa Selcuk
6777 reviews
N/A
8 months ago
A disastrous experience
I ordered a bike from MHW in May 2023 It took 22 days for DHL the carrier they use to deliver the bike On delivery I found various components were broken or damaged Promised replacements never arrived On erecting the bike I found suspension didn t work I was told a technician would telephone three days running They never did I asked repeatedly for the manager at MHW to call He never did I emailed MHW within the 14days allowed by their contract to have it returned to them Dates were given me by MHW as to when the bike would be picked up There were repeated no-shows by the carrier 20 days after requesting a return and refund the bike was picked up According to the MHW contract I should have received a refund on sending them proof of shipment which I did the day it was picked up They refused to do this saying they needed the bike back at their warehouse first After a further 3weeks and many emails and phone calls they said they still hadn t got the bike and although they were tracking it with DHL they didn t know where it was and they wouldn t refund me I had paid by PayPal I obtained a refund by PayPal arbitration I would never never use MHW again The whole process was exhausting and depressing
Jean-christophe FLUHR
6777 reviews
N/A
8 months ago
Wrong advice for bike size late delivery
Bicycle was delivered 6 weeks late I missed the summer basically but my money was taken 2 days after the order was placed The delivery GLS was poor packaging damaged - thankfully the bike was not damaged I understand the company will say it is not their fault but it is My contract is with them not the supplier or the delivery business In addition the advice in relation to the right size for my height that was posted on the site was wrong and this bike is too small for me This is the worst part - their advice I cannot package it back and now I am stuck with a bike that is not suitable for me DEEPLY DISAPPOINTED
Mr Robert Pearson
6777 reviews
N/A
8 months ago
No reply by email late delivery
No reply by email Booked the bike with announced expected delivery within 3 5 working days still no news when it will be received after 2 weeks Was supposed to do a race with it but had to cancel it Better to buy it directly from a Shop next time
Fighter pilot
6777 reviews
N/A
8 months ago
the parcel never arrived
the parcel never arrived
Fighter pilot
6777 reviews
N/A
8 months ago
Lack of communication
I give 3 stars because there is a severe lack of communication I had no responses to my emails and when I called a different country I was to told to expect an email I have only received part of my order still waiting for my panniers to be delivered My initial order was months ago Still showing as in stock on the website All I want is a date when I can expect them
Mr Robert Pearson
6777 reviews
N/A
8 months ago
satisfied
Good packaging the product matches the description the shipment arrived on time
Fighter pilot
6777 reviews
N/A
8 months ago
Bien
Bien attention au d lai de disponibilit
Marc Amadori
6777 reviews
N/A
8 months ago
Super fast
Well packaged arrived in good time Send replacement tyre which was damaged
arnaud rouffignon
6777 reviews
N/A
8 months ago
Excellente relation commerciale
Great service and price Rapid response to emails and fast delivery to France - generally very satisfied
THOMAS SCHMITT
6777 reviews
N/A
8 months ago
Excellent service and great team
Super service bike arrived quickly and after-sales service was great Thank you
