Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 5 days ago

O

delay in refund

Good quality products and fast delivery Recently I have made 2 orders I cancelled on because I got the wrong size and returned the clothes in the other due to ordering multiple in different sizes With my first order that was cancelled it took me weeks to get my money back even though it says it should be refunded in 48 hours and with the second I returned I did not get my money back for a month after returning I had to get in contact with customer service for both issues which they did solve but if they did not have good customer service I would not return to the brand
C

Refunded incorrectly

Delivery was quick items were not the best quality or the right fit so returned returning was super easy and simple The only big issue for me is that I didnt get refunded the amount I should have l I got refunded what the current price for the items are I was supposed to get around 27 back but got 8 So beware
R

Pearl was great but beware

Pearl was great in listening to the problems and addressing them accordingly I was very satisfied with the customer service Update- It seems to be a hit or miss with the customer service As sometimes you get someone who is great and at other times you get someone who is unreasonable and will not try to understand your concerns almost seeming like bot
C

Slow refund

The dress I ordered was lovely however did not fit right so I returned it I was assured it could take up to 3 weeks for my refund However after 4 weeks I still had not received it and when I went onto live chat they issued it instantly I appreciate how fast the person on live chat dealt with it however the whole process seems a bit suss that I had to request my refund back Poor show
R

I got confirmation of my order but I m

I got confirmation of my order but I m still waiting for it to be delivered can you confirm it s on its way or if it s not can you please give information on a refund I understand there has been a change of ownership but customers are your priority of business as people cannot get in contact with the company it would be great for customer service to get in touch with us
A

Delivery is expensive and long

I received my items as I bought them after the new owners bought the company However I paid 4 99 delivery but it took around 11 days to get to me Other companies charge 4 99 for express delivery so I was a little annoyed and I didn t receive any kind of email update I then placed another order as I wanted a different size to what I ordered and it was shipped the same day So feel like I ve been scammed out of delivery the first time I m a little scared to send things back because of all the reviews too plus I m pretty sure you have to pay again to send items back which with Royal Mail could cost even more than the original delivery
I

Pros and cons

The quality of the products are great and prices are good The reply on the customer support is also pretty good However every order seems to be stopped in the customs Every single one The original shipping being delayed and the customs holding the orders makes the delivery times and unforeseen costs not worth more orders from me
T

Good quality clothes but excessive return fee

Ordered some clothes from the renewed missguided Fraser group now and paid 4 99 delivery which can be expected but still expensive compared to other online stores Anyway the clothes came there were some really good quality bits in there but there was one item that I wanted to return so made a return to find it costs me 4 99 to return an item too the item in question only cost 7 which is less than the delivery and return fee put together Meaning I d only get a 2 refund I like their quality of clothes but just be careful make sure if your buying you know you don t want to return because for me 4 99 return is abit excessive when other stores offer free returns
S

Delivery Daylight Robbery

Products are good however I ve paid nearly 10 to receive and return the unwanted items and I think it s disgusting I understand we should pay something but this is ridiculous there will always be items we need to return for different reasons I will not be buying from here again now
T

While the quality of the products is

While the quality of the products is commendable I find it disappointing that I had to pay a hefty sum of 14 for the shipping and return of the items I didn t want In my opinion this is an unreasonable charge considering the likelihood of having to return items for various reasons Unfortunately this experience has left me with no desire to make future purchases from this company

About Missguided

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.