Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 5 days ago

G

Ordered from the 70 off sale

Ordered from the 70 off sale Wasn t sure at first but glad I did Recieved all the items Delivery dispach wasn t bad either And happy with my purchases Thank you
J

Melissa on webchat was very helpful

Melissa on webchat was very helpful she sorted my query within seconds
A

Matthew and Melissa were very helpful

Matthew and Melissa were very helpful in helping me to apply my discount code
O

I got my daughter who is 12 this for her birthday

I got my daughter who is 12 this for her birthday the babe heat perfume and she absolutely loves it and even I have ordered it for my self they have definitely redeemed them self from my last experience
O

Melissa did a good jon

I had issues generating a return label One of the customer service advisor called Melissa assisted me with this request She was swift and exceptional in attending to my request
A

I ordered during the sale and received

I ordered during the sale and received a week later Was kept up to date with delivery and everything was packaged well and fit perfectly Will definitely be ordering again
M

80 90 sale orders

I had ordered from the 80 off sale and I received the items to Northern Ireland in 2 weeks I ordered again from the 90 off sale and it took 3 1 2 weeks to come I did start thinking I was scammed on the second order as the website pages for tracking chat and customer service had been shut down I came to this page and read all the bad reviews of people feeling how I felt but I thought I would give them a bit more time knowing how popular the sale was and combined with all the people who order to try and send back clogging the system I don t think missguided were prepared for the influx in sales and returns the sales caused But my items arrived and I am very very happy with the quality of the products All of my items from both deliveries were true to size exact to the pictures online and great quality
G

Happy with my order

Don t look at half of these reviews the new owners aren t fulfilling their orders because it lies with the old owners - bash them instead Simply raise a dispute with your bank and fill out the form and you will get your refund Also some people who order 10 outfits just to try on clog up the system and it s not environmentally friendly I have given 5 stars because I received all my items correctly there was a slight delay but their customer services team kept me in the loop and it was to be expected with them being new owners Most reviews are from before the new owners even took over and there s a solution for those customers to get a refund Can t wait to order again
D

Really chuffed with my purchase

After making purchase at the beginning of the week then reading the reviews I was concerned about my order I purchased 2 pairs of jeans on Monday and they arrived today beautiful fit and was a bargain Very happy with my purchase and will be buying from the company again
K

I ordered at the weekend and by the

I ordered at the weekend and by the following Thursday my items had arrived 2 x blazers and 5 x tops all were very good quality considering the price I had paid in the sale and an extra 20 off again with the discount code Have ordered a few times and have never had a reason to put these guys down

About Missguided

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.