Missguided Reviews

MISSGUIDED: Explore Women's Clothing & Fashion

missguided.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers report consistently positive experiences with Missguided's customer service, highlighting quick, helpful, and efficient live chat support. Conversely, multiple recurring complaints focus on expensive delivery and return fees, as well as issues with refunds not being processed promptly. Product quality is generally viewed as good, though some negative feedback exists regarding item accuracy and sizing. The delivery speed has shown mixed results, with some customers experiencing delays while others receive next-day service.

What customers love
  • Great customer service
  • Good product quality
  • Helpful live chat
Common concerns
  • Costly returns
  • High shipping fees
  • Faulty items

Last updated 5 days ago

S

Love it

The best The prices are so good and the quality is actually really good A couple of times i have been in need of custum servise and they have helped me each time I once wrote and asked for a refund because my bag was broken and after 10 min the money was on their way back to my account so good
A

I added a 45 student discount at the

I added a 45 student discount at the checkout and it wasn t deducting the correct amount I spoke to Tina on the online chat and she acknowledged the error and when I paid for the order I sent the order number over and she arranged a refund for the extra I had paid very helpful and quick resolution
N

Quick delivery excellent customer service

Very quick delivery unfortunately the items I ordered didn t suit me so I returned them Was very easy to do and I returned it to my local asda collection point After a few weeks I noticed my refund wasnt in my account so I tracked my parcel and it was received but the retailer I chat messaged the missguided team and Beryl was so friendly and helpful she processed my return in a few minutes Fantastic customer service Delivery prompt Product was great
M

I received an item that reeked of

I received an item that reeked of perfume and wanted to return it On the website it stated that I had to contact Missguided before making a return so I found their little chat box and got in contact with a very helpful Pamela She asked me if I wanted a refund or a new item sent to me without having to go through the process of mailing the first item back
S

Efficient quick responses

Spoke to a very lovely member of staff via the online chat service they were very helpful responded to my queries quickly and efficiently I think this is the only time I ve used an online chat service and haven t waited in a queue for a while to be connected to an associate Great work
J

Discount code

So I had a problem with discount codes None were working for me Disappointing I know However I went on the online chat and spoke to someone Cut a long story short I was asked to proceed with my order at full price then they d give me the difference back in a refund I was happy with this thank you to Mercy Ayanda and Pearl who were very helpful today
S

I had some questions about when my

I had some questions about when my order was going to ship so I decided to use their online chat To my surprise someone connected right away and asked how they could help Pearl was her name she was very polite and answered all questions This chat was very helpful and I appreciate the quick response Thank you Pearl
C

I ve used Missguided for years and

I ve used Missguided for years and always had a great experience and loved all of the clothes This evening I had an issue with a discount code on my order that didn t give me the full discount Within five minutes of chatting to Tina on the live chat system she had checked it out and gave me refund to make up the difference of what should have been discounted from my order Amazing as always
T

Delivered on time

Delivered on time never had any problems with misguided will continue to use
E

Great clothes for the price and has

Great clothes for the price and has become my favourite online store

About Missguided

Discover the world of Missguided. Online shopping re-imagined for the modern woman. Sign up for 10% off. 

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Frequently Asked Questions

Missguided is a leading UK-based online fashion retailer specialising in trend-driven, affordable, and bold clothing, footwear, and accessories. It targets a young, confident audience with a vast, frequently updated collection that captures the latest catwalk and street-style trends, empowering individuals to express their unique personality through fashion.

Missguided offers an extensive product catalogue. Key categories include Women's Clothing (from essentials to partywear), Footwear (trainers to heels), Accessories (bags, jewellery), dedicated Curve & Tall collections for inclusive sizing, and a curated Beauty range of makeup and products.

Missguided's brand identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and imagery feature vibrant colours and bold patterns, encouraging self-expression, confidence, and a fearless approach to personal style.

The Missguided website is designed for a seamless, engaging experience with a clean, visual layout. Key features include dynamic 'New In' and trend edits, robust search and filter options, inspirational content like lookbooks and style guides, and a fully mobile-optimised, responsive design for shopping on any device.

Missguided offers various delivery options, including standard and express shipping within the UK and internationally. The company has a clear returns policy, typically providing a window for customers to return items for a refund or exchange. Details are available on the website.

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About Missguided

Missguided: Bold Fashion for the Fearless

Missguided.co.uk is a leading online fashion retailer based in the United Kingdom, renowned for its trend-driven, affordable, and bold clothing and accessories. The brand has carved a significant niche in the fast-fashion market by targeting a young, confident, and style-conscious audience. Its core philosophy revolves around empowering individuals to express their unique personalities through fashion, offering a vast and frequently updated collection that captures the latest catwalk and street-style trends.

Product Range and Brand Identity

The website showcases an extensive product catalogue designed to cater to every aspect of a modern wardrobe. Key categories include:

  • Women's Clothing:A comprehensive selection featuring everything from everyday essentials like jeans and tops to statement partywear, outerwear, and loungewear.
  • Footwear:A diverse range of shoes, from comfortable trainers and sandals to daring heels and boots.
  • Accessories:An array of items to complete any look, including bags, jewellery, belts, and hair accessories.
  • Curve & Tall:Dedicated collections that offer inclusive sizing, ensuring a wider range of customers can access the latest styles.
  • Beauty:A curated edit of makeup and beauty products, allowing shoppers to create a head-to-toe look.

Missguided's identity is built on being playful, rebellious, and unapologetically feminine. Its marketing and website imagery often feature vibrant colors, bold patterns, and styles that encourage self-expression and confidence.

Website Experience and User Journey

The Missguided website is designed for a seamless and engaging shopping experience. It features a clean, visually-driven layout with high-quality imagery and easy navigation. Key functionalities enhance user convenience:

  • Trend-Focused Curation:The homepage is dynamically updated with "New In" items, weekly trend edits, and themed collections, keeping content fresh and relevant.
  • Effective Filtering:Robust search and filter options allow customers to narrow selections by size, color, price, and style with ease.
  • Inspirational Content:The site often includes lookbooks, style guides, and blog-style content to provide fashion inspiration and styling ideas.
  • Mobile-Optimised:Recognising its core demographic's shopping habits, the website offers a fully responsive design for a smooth experience on smartphones and tablets.

Customer Considerations and Services

Missguided operates on a direct-to-consumer e-commerce model, which helps maintain competitive pricing. The brand supports its customers with several key services:

  • Delivery Options:Various delivery services are available, including standard and express shipping within the UK and internationally.
  • Returns Policy:A clear returns policy is in place, typically offering a window for customers to return items for a refund or exchange.
  • Student Discount:A permanent student discount is offered, aligning with the brand's target audience and fostering loyalty.
  • Missguided Premier:A subscription-based loyalty program that provides benefits like unlimited next-day delivery for a fixed annual fee.

Market Position and Summary

Positioned firmly within the competitive fast-fashion sector, Missguided.co.uk stands out through its distinctive brand voice, rapid trend adaptation, and focus on daring, youthful style. It successfully translates high-fashion influences into accessible pieces, making it a go-to destination for shoppers seeking to refresh their wardrobe with the latest looks without a hefty price tag. The website serves as the central hub for this experience, effectively blending e-commerce functionality with aspirational fashion content to engage its community of "Missguided" individuals.