My-wardrobe Reviews

Company going bankrupt terrible customer service as a result

I have been a loyal mywardrobe customer for many years but my recent experiences have been very negative I believe the company is in difficult and is shortly to go bankrupt As a result the customer service team has been scaled back and they are taking an unacceptably long time to process refunds - expect 14 workings days i e 3 weeks They offer no exceptions to this and have also recently started charging for delivery and returns Horrible experience There s probably a good reason why they re going bust

ordered a leather jacket and 2 days

ordered a leather jacket and 2 days later they canceled the order and refunded payment because they said it was unavailable This was a Christmas present so I called to see what the issue was and they took my number and said they were very busy but would call me back needless to say I am on day 4 and still no word I will not shop with them again Poor communication and awful customer service

Refund delay not resolved

I returned unwanted items on the same day as receipt but this has now been held in Bergamo for 21 days with no sign of it moving All paperwork was in order according to the instructions DHL have requested some information from The Outnet who have not complied I contacted the outnet twice both times it was escalated and someone will contact you shortly But no contact made I am 1500 out of pocket with no assurance this will be resolved and a couldn t care less attitude from The Outnet This is absolutely not a company to be trusted I am sure they are holding on to my money for as long as possible gaining interest whilst I am having to pay interest on the debt Beware this is a scam

Absolutely the worst customer service

Absolutely the worst customer service I ve ever received I purchased a bag and after realizing it was another model the website failed to disclose important consumer information and detailes such as SIZE I had it recalled and now I ve been waiting for THE OUTNET to process my return The employees don t give me any updates you have to call every time to check up on your order And when they answer they are rude Save yourself a LOT of stress and do not buy from THE OUTNET

WARNING

WARNING I tried to not use any rating stars or several minus stars but I wasn t given the option Proceed at you own risk I ordered a coat from their US site i received an order confirmation Some 30 days later I never received the merchandise they responded to only one email and I ve sent many telling me the shipment was being returned to there distribution center And I would not be receiving the coat and they will refund it once it was back to their facility Well I filed a claim with the credit card company and I should receive my refund from the claim in another 2 weeks They haven t even responded to Paypal Unacceptable and fraudulent

DO NOT BUY

HORRIBLE CUSTOMER SERVICES ITEMS I BOUGHT WERE IN SALE REDUCTIONS WITHOUT WARNING OF ONE DAY ALSO I NOW KNOW THAT THE COMPANY HAS GONE INTO LIQUIDATION AND SHUTS DOWN BEFORE 2015 I WILL NOT RISK BUYING ANYTHING ELSE DO NOT BUY

Scammers What happened to this company

This used to be a great online site to patronize Unfortunately not anymore Save your time and money and shop somewhere else Packages come up missing with no valid explanation between The Outnet and UPS the refund investigation process takes months customer service is extremely rude when you call to investigate My card was charged and never received any merchandise weeks later One customer service rep hung up the phone on me and my credit card company She refused to explain why funds were being held and I had no merchandise DO NOT shop here

Dreadful service delay in refund returns are NOT free

I had recently bought some boots that I had to send back due to poor fit They deduct 5 for all returns which is outrageous and was not appropriately advertised before checkout Upon complaining via email about this they refused to offer any exceptions And they are yet to refund me Oh and their customer service do not seem to be available on a weekend Needless to say I will NOT be ordering from this company again