Bhldn Reviews

Poor Shipping Experience

Purchased a gown purposed as my bridesmaid dress via the BHLDN site All was well up until delivery as explained by customer support the company utilizes LaserShip for all packages being shipped from the warehouse Why a considerably high-end company such as BHLDN is associated with such a low-end courier as LaserShip I am unsure I have never had pleasant experiences with this company and their many many 1-star reviews tell the same story They by default mishandle and lose packages with little to no accountability I am well past the guaranteed delivery date and have yet to receive the product Were it purposed for any other occasion and not my best friend s wedding I would wipe my hands clean of it all Unfortunately however I am forced to endure the run-around I am getting from customer support concerning my lost gown They have not been helpful and have continued to indicate a watch wait approach - as if the gown will turn up out of nowhere after being improperly delivered by the inefficient courier they employ Perhaps their product s are indeed of quality That stated their shipping process - and what one must go through to receive said products - is far less than desirable

DO NOT EVER PURCHASE FROM THIS COMPANY

DO NOT EVER PURCHASE FROM THIS COMPANY Especially if you are from the UK I still have not received my dress have been charged twice for it and had to sort that refund out Now the dress is at Parcelforce offices and I have to pay a further 88 for customs tax They say at BHLDN that it is clear I would have to pay this but it was not Over all a complete disaster I may not like it or it may not fit but I m guessing returning won t be an option Feel totally conned

Not recommend BHLDN

Worst purchasing experience ever Placing my wedding dress a month ago but they sent me a wrong size I have requested to return but they told me all international return postage should be paid by customer even it s their mistake I was so angry about their service and tried to ring them Then they told me I can request reimbursement for the return postage which I was quite happy to do that They sent out the right size dress after I posted the wrong size back However they posted the dress by using first-class international from USPS which can take up to 25 days to get the delivery Did they forget I have paid US 45 postage for my purchase Now a month after I placed the order my dress is still in Japan I hope I can get the dress before my wedding in three weeks Not very happy about how they dealt with this It s my first time buying things from BHLDN but this will be my last time as well Not recommend to anyone

Customer service is a nightmare

After ordering several pieces of jewelry and clothing I needed to return a few items I tried logging in online to find my order and the website said order not found I emailed customer service and was told that they emailed me a return label to solve for the website issues never got it agent 1 I emailed again and was told that return labels don t send well to gmail domains agent 2 If they already knew this was an issue why even try to send me the return label They asked if I have an email that is not gmail which I do not They then told me they would mail me a label which would take 5 business days agent 3 I asked a clarifying question about the return deadline as I was nearing the end of my 30 days return window and now I would need to wait 5 days for the label to arrive I got a response that they would extend my return timeline by 10 days agent 4 5 of which will be eaten up by the label shipping Who runs a company that cannot operate its website use gmail or solve a problem more efficiently than this I don t have all day to solve their tech issues Outrageously bad customer service for an Anthropologie brand I would not recommend to any of my friends and will not shop here again

I ordered my wedding dress from this

I ordered my wedding dress from this company It took one month to arrive I had to pay a huge cost to get it cleared from customs When it arrived two weeks away from my first fitting they had sent me the wrong dress I got a lack of sympathy or compensation from the company They literally couldn t care less in trying to rectify the situation They said they d let me know in 72 hours if they had the dress I ordered originally in stock They didn t get back to me after 72 hours After chasing they confirmed they no longer had the dress and didn t intend in getting it in They are awful Do not buy from this company This has left me having to find something new with very little time left Appalling customer service

Very disappointed mother of the bride -

I really wish I had checked these reviews before ordering from BHLDN I had ordered a Jenny Yoo dress to wear as mother of the bride Beautiful dress with one glaring issue - very obvious fabric flaw in the front of the dress that only a person with impaired sight could miss Certainly a professional retailer should be much more careful I still loved the dress and wanted to exchange it for the exact same dress hoping there would be no flaw this time but apparently BHLDN no longer has my size in the dress The customer service rep I spoke to was not helpful in the least - just well we can refund you - that s it This is supposed to be a company that services brides and bridal parties is it not Shouldn t there be at least a little more in the way of at least checking to see if more can be done to help - find a similar dress - even the same dress in a different color Nope apparently not I won t do business with them again if I can help it

Thumbs wayyyy down

Agree with all the other reviews this place is the WORST Ordered a pair of shoes for an event and they overcharged me Had to reach out several times to get it corrected Item was on backorder so I ve been checking back on the site hoping they get back in stock soon Was so happy to see they say JUST ARRIVED now on the site but when I contacted customer service they are like no we don t have them This place is an absolute SCAM

BHLDN IS the WORST

BHLDN IS the WORST Unless you are in a dire emergency to purchase anything bridal -- do not go here The BHLDN online ordering process is easy quick no problems ordering or taking my money HOWEVER if you need to exchange in store-- YOU CAN T you can only return and repurchase So you would think they would have an easy user friendly return expereince THEY DO NOT They have an INCONSISTENT policy and process with respect to returns I called three times and received three DIFFERENT answers on the return process and I still have to hopld their hand on where we are with my returns And trust me when I say there is a 98 change you will need to exchange unless you are a six 2 and ordered a size 6 I WILL NEVER SHOP HERE AGAIN BHLDN needs to get their online and in store experience fixed

We had a wedding dress appointment over

We had a wedding dress appointment over the weekend Shop was pretty quiet We arrived on time and were excited to watch our sister try on beautiful dresses Our sales rep was decent and accommodating but the other sales women in the department were RUDE SNOTTY and OBNOXIOUS There were 2 other sales women walking around that insisted on walking just where we might be looking at a dress rolling their eyes at us - i guess because we were actually looking at the dresses hanging on the racks and maybe even - oh my - touching them One of the ladies actually even asked us to SIT DOWN in the seats and presumably NOT LOOK AT DRESSES that we were there to maybe buy TOTAL RUDE and UGLY sales ladies Thank goodness my sister chose a 1800 dress from a different store and we didn t spend a dime there So sad that young working women feel the need to behave this way So so very ugly I will never be back and make sure that all my friends know not to shop there as well