S
Stephen Morrish
Good at first
Need to give clearer understanding
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AI Review Summary
Based on 114 reviews
Customers report consistently fast, professional, and helpful service from Nationwide Finance, with numerous positive mentions of specific account managers and quick funding. Many reviews highlight smooth processes, clear communication, and going above and beyond, though some note delays or issues with transparency and one negative experience about spam. The overall sentiment is highly favorable toward support and efficiency.
What customers love
- Helpful account managers
- Fast funding
- Professional service
- Clear communication
- Quick decisions
Common concerns
- Spam emails
Last updated 2 months ago
L
Leanne Underhill
Bad experience with positive ending
I have had a mixed bag with this company At first they were great Guy quickly sorted everything out for me the money got to me quickly Then I hit a bit a rough patch I couldn t get a hold of anyone in the company for a couple of months Everything got very tight but then things picked up with everything sorted including a token charge drop But this took too much time which had an impact on my company and mental health Of recent times I have struggled again especially with the current economic downturn and although Guy has been helpful I don t envisage using them again as I am looking to close things down Make sure you read everything they send you before signing
J
Jacob Pessima
Loan approval and it s time frame
I have found most of the team at nationwide unhelpful during the pandemic I was at my wits end and didn t know what to do then I spoke to Paul McSherry who has been amazing my payments now manageable and there is light at the end of my tunnel Thank you Paul
M
Mdw
Very slow even after you ve done the
Very slow even after you ve done the Solicitors part
J
James
Requires Guarantor
Advertise unsecured business Loans however they require a Guarantor and this is not revealed until the end of the process of applying with them
S
Sandrine Lester
Feedback for Nationwide Finance
They are personable useful and offer constructive advice throughout They are always at the end of the phone when needed and will call you back within a short space of time if you need to speak to them urgently
A
AW
Decidedly average
The initial consultation and information gathering was excellent Communication was very good other than our advisor going on leave without informing us or leaving an out of office reply although his colleague took over when we asked We were mislead about the timescales from signing the loan agreement to receiving the funds as crucial information about the process with the land registry was never mentioned We had to chase for updates daily until we received the funds
M
Mari Firbank
The business manager was really
The business manager was really friendly and pleasant to work with My only feedback is that I found the process very time consuming and over the top While I appreciate that lenders need to be thorough and it ensures that we as consumers have time to decide - this was very time consuming and involved a lot of processes Other than that very friendly and helpful people I will use them again now that I know what to expect
T
Tom Meredith
Great to work with but need improvement
This is the second time we ve come to Nationwide Finance The team are always helpful and do their very best to quickly help their customers However on this occasion it s been a bit disappointing Sadly our account manager was off sick Which we completely appreciate and bear no grudges However with account managers not being available left us in limbo with many hands not making light work It would be beneficial for the company to have contingency plans in place to support waiting customers Especially between the governance completions and distribution of funds We ve had to wait nearly 2 5 weeks from start to finish Which isn t very helpful when we had waiting suppliers and staff wages to fulfil You dropped the ball this time and now I m paying the price with an unhappy workforce and annoyed suppliers
A
Andre Canelhas
Happy with the direct people who actually do the work Wishing the rest of the team were more competent to add value to the process
I liked the handling of the direct team I disliked that a compliance team appears not to have much to do and create issues to appear useful The example in the case was to doubt I was actually getting the data from the right source instead of just reading the document itself and making a phone call to confirm the source Instead they create an unnecessary workload for applicants that already have a stressful situation
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