Neweracap Reviews

New Era Cap | Headwear, Clothing & Accessories | New Era Cap United Kingdom

neweracap.co.uk
3.55
138 reviews
Great Rating
Based on 138 user experiences

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Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
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AI Review Summary Based on 138 reviews

Customers consistently praise New Era's product quality, customer service, and fast response times, with many highlighting helpful representatives like Veronika and Irma. Multiple reviews confirm quick delivery and excellent fit for most orders. However, recurring complaints about expensive return shipping, courier issues, and delayed or missing packages indicate significant fulfillment challenges. Some customers report inconsistent sizing and defective products, though these appear less frequent. The company's customer support receives widespread acclaim while logistics problems remain the primary pain point.

What customers love
  • Great product quality
  • Helpful customer service
  • Fast response time
  • Easy ordering
Common concerns
  • Expensive pricing
  • Courier issues
  • Defective products

Last updated 1 month ago

C

Opened a case on PayPal therefore

Opened a case on PayPal therefore everything worked out quickly in my opinion but the German customer service was really slow and not very helpful They didn t even know I already got refunded Reply to New Era Customer Care didn t even offer a refund They said my package will be returned and after return I get a refund automatically but my package was still not returned from the pick up station It was overdue They told me they don t know when it will be returned After long back and forth they asked again for my order number and they will look into this but in the meantime I thankfully received the refund
R

Asked 2 greenbay packers cap

Asked 2 greenbay packers cap just 1 came and got a refund several days after the payment by the time i got the refund the one that i wanted was already over At least melissa kinda of solved my problemShe s the only thing that went well everythingelse went badalso codnt track my order only after i made an acc
B

Communication Issue

New era failed to notify me when my order was shipped and where it was delivered as a customer I had to reach out to new era s customer service to find out where my parcel was located as 7 days had gone by Through my own enquiry I found my parcel to be located at my nearest newsagent unaware that it had been there since Monday today is Friday
S

Have ordered 5 hats now

Have ordered 5 hats now all same size same brand same fitted design 2 are much larger than others and no use at least as size or 2 bigger than advertised Waste of money buying discount hats when some are unwearable may as well pay full price at store and at least know it fits
A

No delivery information after dispatch email

The hat was great and it came before Christmas however once the item was dispatched the emails stopped No updates and the item wasn t even delivered to my address like I d ordered it to be I wouldn t have known otherwise if I hadn t gone out of my way to find out where it was
C

Poor service from UPS driver

Poor service from UPS driver no attempt made to visit my property while queuing up other customers also collecting parcels were no attempts made to also visit their property This needs looking into I would not have known where the parcel had been delivered had I not raised a complaint While at the location saw a driver dropped a load and staff states drivers often do this as they are rushed to make the delivery time so an on-going issues with making the delivery
J

Okay overall but bad problem solution

Good responsiveness fairly quick However the suggested solution wasn t really worth proceeding on since it expected me to do to much effort I got a cap that I cannot wear since it s to small and another one that are also close to not be wearable also due to the size just send new ones and put return tickets in the new boxes
A

Order missing

Order missing but new era says it is delivered but i didnot receive it yet They sent me a picture of a guy who is holding parcel but that is not me I am only person living in the house Someone mistakenly delivered or maybe something else went wrong No idea what happened
O

return the product is a crazy process

return the product is a crazy process wrong adress first and for another places for the return i have to go far in Paris sad experience i think never order again because customer service on another website are better for sure saddly for New Era a big compagny
K

Great caps but the delivery service isn t

The cap was great Fit s perfectly however retrieving it wasn t so as it was delayed in the post for nearly two week On the website it had said my hat was dispatched without any additional information so I had to reach out to customer service who had sent me the tracking info A couple days later the status of my purchase had changed to delivered however it wasn t to my house but to a nearby drop off point in which I wasn t notified As I was at home it was clear the delivery driver didn t drop it to my address

About Neweracap

Shop with New Era Cap for the latest headwear from teams in the MLB, MiLB, NFL, NBA! View our range of headwear including the fitted, adjustable, snapback, and trucker cap.

United States

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