Newsmilelife Reviews

NewSmile™ Clear Aligners To Straighten Teeth At Home

newsmilelife.co.uk
3.91
94 reviews
Great Rating
Based on 94 user experiences

Rated 3.91 out of 5 by 94 Happy Customers

63.8%
9.6%
2.1%
3.2%
21.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 94 reviews

The reviews describe consistently positive experiences with NewSmileLife, highlighting helpful and patient staff, a smooth and easy process, and professional service. Multiple customers specifically praise team members such as Lou, Kokob, Ivy, and Joanna for their friendliness and effectiveness. Some long-term customers report issues with delayed treatment, communication delays, and problems with retainers and refunds.

What customers love
  • Smooth and easy process
Common concerns
  • Expensive pricing
  • Delayed treatment timelines
  • Retainer quality issues
  • Refund issues

Last updated 3 weeks ago

T

Very confusing communication

Takes 5 days to get a response Keep sending emails asking for the same information Sending messages that you haven t received dental information and impressions 2 weeks after everything has been sent Very Confusing communication from you
T

Second Impressions

Apparently despite having support through a video call the impressions on my first attempt weren t good enough I therefore had to pay another 39 to have a second go I was advised I needed large trays These turned out to be far too big I don t know how they determined large from my original impressions Believing they must be right I did attempt to do the impressions I m waiting for the results but don t expect the impressions to be satisfactory If this is the case then I expect the the third kit to be provided free of charge To this point I thought the service was good but this experience has significantly impacted this view
T

The product itself has worked and

The product itself has worked and straightens the teeth well The customer service is shocking Constantly being sent emails asking for the same information over and over again I have finished my treatment and have purchased retainers but still receiving emails offering me various offers for retainers still getting emails asking me to send my impressions in I must have been sent over 100 emails since starting my treatment Although I am happy with my teeth now I would not recommend new smile to others until they sort out their process to stop hounding their customers with email asking for the same information over and over again

About Newsmilelife

Clear aligners to straighten teeth delivered to your home. 75% less cost than braces, dentist & orthodontist directed. FREE retainers & professional whitening.

United States

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