Nixplay Reviews

Lou was amazing

Lou was amazing Promptly replied to my issue and resolved it Love my Nixplay and their customer support

Excellent

Excellent Our remote had stopped working so I emailed to see if i could get some advice I got a reply within a few hours to say that a new one would be sent out free of charge No patronising - have you changed the battery nonsense The replacement arrived first class post within two days Very happy

The cord plug to my father s Nixplay

The cord plug to my father s Nixplay was lost in a move and customer service was excellent when I contacted them by email They sent out a new plug immediately to his home in Canada--no charge no shipping no questions I did not tell them he needed the cord as well as the plug so I contacted them again to get the cord Again they sent it out immediately

Great support

Great support easy to follow steps to resolve my issue Thank you for making a frustrating situation easy to resolve

5 stars for customer service

5 stars for customer service I needed a replacement remoted and contacted via the website Communication was clear and prompt Replacement remote arrived in a few days no questions no cost Well worth calling out good service when we see it

Par was wonderful

Par was wonderful He had a lot of patience and I do mean a lot He answered every single question I had and gave me very precise directions

Great timely information from CSR Joe

Great timely information from CSR Joe who made suggestions that quickly resolved my minor issue

Par was far better than par

Par gave me instructions I was able to print out so I have the steps to take next time I kept asking questions and Par patiently answered them all

Great helpdesk

My Nixplay frame stopped working properly - suddenly I couldn t change any settings both through the remote as well as in the app The helpdesk did a great job helping me set it up again by numerous emails back and forth Big thanks for their patience with me