Octopus Reviews

Octopus Energy: The only Which? recommended energy supplier

octopus.energy
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I know you are doing your best to

I know you are doing your best to provide the best deals for your customers but the online experience is still baffling I could find at least four different price options for my proposed monthly payments ranging from 160 62 to my current amount of 213 38 How to choose the right one to ensure we are paying an appropriate amount for the next 12 months is a leap of faith fingers crossed decision
L

Not good when we had a fault

I had a great experience when I signed up all went very smoothly But I ve since had two faulty smart meters fitted and they ve been out of action for 4 months In this time I ve been unable to get a resolution or an engineer appointment We ve been unable to submit readings this whole time and I m very worried not knowing what our energy consumption has cost
M

THE hardest company to change tariffs

THE hardest company to change tariffs with Tried for 2 months and still nothing changed Last attempt or I m changing supplier
M

tariff update

website would not allow me to update my tariff selection Contacted you by email but did not get a satifactory reply
A

Hard to change tariff Crazy

Even as an existing customer really difficult to find out how to change tariff in the Octopus App No information of links when enquiring about fixed tariff Crazy or what And from a company that is normally brilliant in almost every respect Very frustratingAnthony Peachey
H

Feeling unhappy at the way they keep

Feeling unhappy at the way they keep asking for payment increase in our direct debit despite the fact that we managed our account balance very well and clear any balance regularly Other than that their service is good
B

Very disappointed

Easy enough but very disappointed that Octopus have increased the so Called Loyal Octopus 12M fixed tariffs offered to me by nearly 4 in the last ten days It s hardly a Fixed offer when it changes daily is it Octopus say they don t understand this review To me it is quite obvious Please explain what you don t understand so that I can address it
L

My gas and electric readings have been

My gas and electric readings have been too high when I spend most if not every wkds at my daughters I m in a lot of credit with you over the summer months yet you still take monthly direct debit After ringing you I find my gas meter isn t working at all and after following a simple guide still not Thankyou to Jodi who was very helpful is now getting it replaced and reducing my bills when it is sorted
F

Long time to restore smart meters

After switching to Octopus in August my smart meters stopped working despite being SMETS2 I contacted Octopus several times over the course of 4 months to get this resolved Despite frequent commitments to escalate my issue to the smart metering team this did not happen until Claire got onto my case Once she got involved things got sorted very quickly and I now have an appointment to have my smart meters fixed So on the whole I m giving 3 stars for this experience in light of the meters losing smart functionality in the first place and it taking so long to make progress but also recognising that ultimately Claire sorted the matter out very effectively
A

High Standing Charges

Easy to change online via laptop the website isn t properly optimised for Android mobile but the fact that as a Scottish-based user I have to pay higher standing charges doesn t seem to have much of a valid justification 60p per day for Electricity and 25p for Gas I understand what this funds but why would a user in the central belt have different infrastructure maintenance upgrade charges than someone in London or anywhere else This is a 100 renewable contract and the vast majority of that production is in Scotland anyway

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The UK's most awarded energy supplier. We're doing energy better - for you and the environment.

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